Key Accounts Manager

Key Responsibilities :

• Establish productive, professional relationships with key personnel in assigned customer accounts
• Execute on partner strategies and initiatives
• Coordinate involvement of internal personnel, including support, service, and management resources, to meet account performance objectives and customer expectations
• Meet assigned targets for strategic objectives in assigned accounts
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Lead solution development efforts that best address customer needs, while coordinating all necessary internal personnel
• Identify client requirements, determine schedule availability, promote services, define processes and related materials, provide quotations and contracts, acquire customer paperwork, mediate processes, resolve issues, communicate project status, and obtain sign-offs
• Understand the clients organization and structure, know the clients products / services, stay aware of client news and changes, monitor and assure proper billing procedures, and understand the clients strategy and roadmap
• Establish and promote goodwill with customers; review client issues, tasks, projects, and new initiatives, and follow up as required

Non-Technical Skills :

Qualifications :

Experience and Skills Required :