Operations Controller / Midrand

Operations Controller / Midrand

Reports to : The Senior Operations Controller

• Opening Customer Files for all Active Shipments
• Capturing on TBS customer instructions received via email only.
• Ensure pricing is as per approved customer price list
• Once off shipments to be quoted separately and in accordance with management approval
• Ensure all import documentation is in order
• Ensure all customer documentation and relevant shipment details are received including shipment reference numbers.
• Ensure shipment is factored into planning.
• Ensure timeous execution of shipments as per planning master data & customer requirements
• Tracking of shipments via GPS & Driver tracking
• Updating Customers of shipment status periodically via email and via mobile after hours.
• Effective handover of shipments daily to Nightshift for shipments that go beyond the working day.
• Escalation of shipment delays to be done timeously to ensure delays are managed and flagged
• File closing is upon delivery of shipment and receipt of original delivery notes /
• 24 hour Customer query resolution (At Customer or internal Finance Level)
• Handle complete file from A-Z (Road, Sea, Air, and Rail)
• Handle LCL Bulk & Break Bulk shipments
• Track & Trace shipments : from Depos / Airlines / Shipping Lines / Transnet
• Manage drivers and their deliverables via telephone and tracking software.
• Ensure drivers escalate all non-conformances to operations office.
• Ensure driver validity of Licences, Training, PDPs & Permits
• Ensure vehicle validity of Fleet Licences, Equipment Validity etc
• Daily Costing of files and handing over to the team leader for verification & approval
• Prepare loading instructions for drivers and sub-contractors. Write and issue waybills.
• Managing daily deliverables of sub-contracted transporters to ensure customer requirements are met and in accordance with quality standards.
• Professionally Managing incoming and outgoing calls
• Liaison with POD team to ensure all PODS are received in full and on time by drivers and suppliers.

Requirements

Minimum Qualifications :