Restaurant Manager

Position Summary : We are seeking an experienced and motivated Coffee Shop Manager to lead the day-to-day operations of a vibrant café satiated in the Cape Town Greenpoint area. This role requires someone with strong leadership skills, a passion for hospitality, and experience in managing a food and beverage establishment. The ideal candidate will ensure excellent customer service, staff development, food safety, and operational efficiency while driving sales and maintaining high standards. Key Responsibilities : Oversee daily operations of the coffee shop and kitchen, ensuring a smooth workflow and high service standards. Recruit, train, schedule, and manage staff, fostering a positive and productive work environment. Ensure exceptional customer service and handle customer feedback professionally. Manage inventory, ordering, and supplier relationships to maintain stock levels and minimize waste. Monitor food and beverage preparation for quality, consistency, and compliance with hygiene standards. Implement and enforce health, safety, and food hygiene regulations (e.g., HACCP). Monitor financial performance including budgets, sales targets, cost controls, and reporting. Create staff rosters in line with labour budget and demand forecasting. Organize and oversee promotional events or seasonal campaigns to drive business. Maintain cleanliness, ambiance, and functionality of the premises. Required Experience & Qualifications : Minimum 23 years of experience in a supervisory or managerial role in a café, restaurant, or similar food service environment. Proven track record of leading a team in a high-paced hospitality setting. Strong understanding of food safety and hygiene regulations. Knowledge and familiarity with specialty coffee is highly beneficial. Experience with food preparation, kitchen operations, or culinary background is a plus. Key Skills & Attributes : Strong leadership and people management skills Excellent communication and interpersonal skills Customer-focused with a problem-solving mindset Highly organized and detail-oriented Ability to multitask and stay calm under pressure Tech-savvy able to use POS systems, ordering platforms, and basic spreadsheets Passion for coffee, food, and delivering great experiences