IT SUPPORT ADMINISTRATOR

Duties & Responsibilities include but are not limited to :

• Set up all new employees.
• Handle all logged calls accurately and timeously.
• Perform preventative, adaptive, and perfective maintenance to ensure optimal functioning of the end user device management environment.
• Performing first line diagnosis prior to assignment of the incident to vendor (includes PABX telephony system, video conferencing).
• Vendor management.
• Manage Helpdesk System.
• Verify hours / minutes logged per request.
• Analyse reported problems and implements appropriate solutions and escalates unresolved issues.
• Resolve the root causes of incidents and deploy effective workarounds.
• Resolve problems as underlying causes are identified and corrected.
• Communicate clearly and precisely with users regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues.
• Communicate clearly and precisely with users to determine expectations for resolutions.
• Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought.
• Analyse urgency and the resources required to effect temporary or permanent solutions to the problems.
• Follow the processes and procedures for technical support workflow.
• Provide remote technical support
• Provide VIP support

Candidate skills and experience requirements;

The candidate will also be responsible for all the following technical responsibilities :

Skills and Experience :

Attributes And Competencies :

Package & Remuneration

The salary will be market related and based on prior experience.

Interested

If you believe you fulfil the above criteria, please can you send your CV through to

Please note that if you do not fulfil all the above requirements for the position your CV will not be considered.

#J-18808-Ljbffr