Retail Admin Manager - East Rand
HeadhuntersJohannesburg, Gauteng, South Africa1 day ago
Job descriptionManage and report on all store inventory counts, including planning, investigation, and implementation. Investigate and rectify negative GP values, dormant stock, and stock discrepancies. Ensure physical stock matches SAP inventory ledger. Manage shrinkage, consumables, and goods in transit within store targets. Ensure above-expectation customer service at all times. Oversee customer request system and loyalty programme signups. Ensure accurate processing of loyalty points and prompt resolution of queries. Manage all store cash resources, takings, floats, and banking in compliance with procedures. Investigate tender discrepancies, returns, and auto receipts. Ensure transaction accuracy, completeness, and internal control compliance. Monitor cashier productivity, service levels, and overtime spend. Oversee daily reconciliation, run-end signoffs, and collections procedures. Oversee goods receiving, returns, and credits. Ensure accuracy and completeness of branch transactions. Maintain transaction integrity in compliance with internal controls. Assist in preparing and maintaining the store budget. Control and monitor expense-related items within budget. Ensure monthly adjustment of stock to correct GL accounts. Report on expense-related items to store management. Disseminate and report information between store and departments to align goals. Support and facilitate audits. Assist the Store Manager with operational duties to optimise store efficiency. Drive continuous improvement initiatives within direct areas of responsibility. Ensure compliance with deadlines and policies. Manage HR processes, submissions, and documentation. Oversee workforce management systems (e.g., KRONOS). Implement performance management and staff development plans. Mentor, train, and develop team members for growth. Maintain housekeeping and hygiene standards. Adhere to all policies, SOPs, and health and safety regulations. Ensure professional conduct, uniform, and personal appearance at all times.
Overview
Our client, a brand and market leader in the Retail space, is looking to employ an experienced Retail Admin Manager to their dynamic team based in Johannesburg, East Rand.
Requirements
- Matric / Grade 12.
- Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
- Minimum of 1–2 years’ experience in store retail administration or management.
- Experience across stock management, cash office, reporting, expense control, and customer service.
- Human Resources exposure will be an advantage.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Experience with SAP / Unisolv / SuccessFactors is an advantage.
Responsibilities and expectations
Store Inventory
Customer Service
Cash Office and Cashiers
Receiving and Capturing
Store Profitability
Store Administration
Team Management
General
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Admin Manager • Johannesburg, Gauteng, South Africa
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