Comms Centre / Reservations Agent

Because every memorable stay depends on seamless support behind the scenes.

At The President Hotel, exceptional guest service begins long before a guest arrives at the Front Desk. Our Communications / Administration team ensures that every detail is organised, every system runs smoothly and every department is supported with accurate information. If you are an organised, professional and detail driven front office administrator with strong communication and administrative skills, we want to meet you. The President Hotel is on an exciting journey toward luxury.

We are looking for a confident, efficient and service Communications Agent / Reservations with strong hotel experience, excellent organisational ability and working knowledge of MS Office and Opera. You will support the Front Office, Communications and Reservations teams, ensuring administrative accuracy, smooth daily operations and a guest journey that feels effortless.

What We Are Looking For

Matric Grade 12

Minimum 2 to 3 years experience in a hotel front office or administrative role essential

Strong working experience with Opera PMS will secure and MS Office essential

Excellent verbal and written communication skills

Strong administrative ability including filing, reporting, record keeping and data capturing

Confident with guest communication, handling queries and following up on requests

Exceptional attention to detail and accuracy in all paperwork and systems

Ability to work calmly under pressure and manage multiple priorities

Computer literacy including Microsoft Office essential

Professional grooming and a warm, polished service approach

Willingness to work shifts, weekends and public holidays

What You Will Do

Support the Front Office team with day to day administrative tasks

Prepare arrival reports, VIP notes, traces and special request documentation

Maintain and update guest profiles, preferences and booking information on Opera PMS

Assist with check in preparation including key packs, documentation and room assignment validation

Track and follow up on guest queries, complaints, requests and communication logs

Support Reservations with overflow enquiries, amendments and confirmations when required

Monitor email inboxes and ensure prompt, professional responses

Assist with cash ups, invoice checks and financial documentation

Ensure filing systems, Front Office logs and administrative documents are accurate and up to date

Prepare daily handover reports for the next shift and ensure all information is clearly communicated

Liaise professionally with Housekeeping, Finance, F and B and Maintenance

Maintain confidentiality and handle sensitive guest information with discretion

On Offer

Competitive market related salary

Company contribution toward medical aid and pension fund

Staff meals on duty

Uniform provided

Training and development opportunities within a growing hotel

Discounts on dining, accommodation and selected hotel facilities

A supportive and passionate team culture

A chance to grow within one of Cape Towns most loved hotels

Why The President

Front Office is the heartbeat of the hotel, and as a Front Office Administrator, you play a vital part in ensuring that every guest experience is smooth, accurate and memorable.

Located in Bantry Bay along the Atlantic Seaboard, The President offers 349 stylish rooms and apartments, world class dining, a palm lined infinity pool and a warm, inspiring workplace. It is not just a place to work, it is a place to be proud of.

Applications

We carefully review all applications. If you do not hear from us within two weeks of the closing date, please know that while we cannot take everyone, we truly appreciate your interest in joining our team.

Recruitment is aligned with the companys Employment Equity Plan.