Policy Administrator

Minimum requirements :

• Matric (Grade 12).
• Relevant insurance qualification (e.g., RE, NQF Level 4 / 5 in Short-Term Insurance).
• 23 years experience in policy administration or underwriting support within a short-term insurance environment.
• Proven experience in managing data and documentation accurately within defined deadlines.
• Knowledge of short-term insurance administration processes.
• Understanding of policy documentation, endorsements, and renewals.
• Proficiency in data management and insurance systems (experience with GRAIL advantageous).
• Strong administrative and organisational skills.

Personality Traits :

Duties and responsibilities :

Process and issue all new, renewal, and endorsement policies accurately and within defined turnaround times, typically within 24 hours of instruction.

Respond to broker and internal stakeholder queries in a professional, timely, and accurate manner.

Ensure all policy and customer information is validated and compliant with internal procedures and regulatory requirements.

Contribute to continuous improvement initiatives aimed at enhancing efficiency, accuracy, and service quality.