Head of Account Manager - Travel

The Role :

Responsible for growing and maximising the business sector of the group in line with the Company’s strategy.

• Provide senior management support in developing and growing the Travel Management brand
• Compile sales / revenue budgets in conjunction with the Head of Client Services
• Ensure that the customer profitability (revenues) is in line with business expectations. Consider the overall strategic impact and value of pursuing particular clients within the Government sector
• Discuss and implement new initiatives in conjunction with the SVP / MD, Finance Director and relevant Head-level management
• Together with Business Development and Finance, streamline and simplify payment processes with Government clients. Minimise poor payment issues and reduce bad debt and similar challenges within this division
• Understand & communicate potential long-term effect of political legislation, economic and market changes and prepare the Company and customers for impact of these changes
• Ensure that all client servicing is conducted in line with the Company's Code of Business Conduct
• Liaise with Marketing and Communications in developing and honing the brand. This may in time develop into exploring expanding the brand outside of the South African market
• Acting as the Brand ambassador for the business. Will be expected to represent the Company at a senior level with strategic clients, together with the relevant Shareholders of the Company
• Engage in key or targeted client activities e.g. training seminars and client events
• Maintain and develop excellent relationships with key customers based on the 80 / 20 rule i.e. pay special and personal attention to clients that generate 80% of our revenue. Be an active "player" in such customer retention
• Constantly develop and improve customer presentations and material
• Establish and develop strong relationships with all internal personnel associated with portfolio of accounts (Client Services, Finance, Marketing, Yield Management etc.)
• Attend regular monthly product presentations, Finance & Administration and Client Services meetings as and when required
• Provide the SVP / MD, Finance Director and Group Leadership with any ad hoc reports when requested
• Accountable for :

SLA revision with clients

EDUCATION AND EXPERIENCE :

OTHER REQUIREMENTS :