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Head, Retentions
Standard Bank GroupZA30+ days ago
Job descriptionTo lead and execute the client retention strategy across Business Banking by driving proactive engagement, reducing client attrition, and enhancing lifetime value through data-driven insights, strategic interventions, and cross-functional collaboration. Is accountable for embedding a culture of client-centricity, service excellence, and continuous improvement to ensure sustainable growth. Business Commerce Degree 8-10 years Experience in client retention, customer experience, or strategic marketing—preferably within financial services or banking Proven ability to lead cross-functional teams and drive client-centric strategies Strong background in data analytics, with experience in identifying attrition risks and measuring campaign effectiveness Demonstrated success in service recovery, client lifecycle management, and regulatory compliance Skilled in stakeholder engagement and influencing at executive level Banking jobs
Job title : Head, Retentions
Job Location : Gauteng,
Deadline : September 29, 2025
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