Data Analyst

Key Responsibilities

• Collect, clean, and analyse data from internal systems (CRM, claims systems, sales platforms, finance, etc.)
• Store and load collected data into a marketing database
• Load new data and perform data cleansing
• Define and implement database rules
• Manage leads and support lead flows into call centres
• Prepare data for marketing campaigns by writing SQL scripts aligned with selection criteria
• Automate lead flow processes
• Create dashboards, reports, and data models to support performance tracking and decision-making
• Support compliance and regulatory reporting (e.g., FAIS, TCF, POPIA) through data audits and extracts
• Collaborate with stakeholders (Sales, Finance, HR, IT) to convert business needs into data solutions
• Monitor data accuracy and help improve data capture processes
• Recommend data-driven strategies to improve efficiency, retention, and profitability
• Ensure data confidentiality and compliance with POPIA and internal data policies

Experience and Skills Required

Non-Technical Skills

Qualifications