Claims Consultant (First Notice of Loss)

Overview

Claims Consultant (First Notice of Loss) at Guardrisk. The FNOL Claims Consultant is responsible for registering new claims received from brokers and appointed service providers within the SLA. This role requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.

Disclaimer : As an applicant, please verify the legitimacy of this job advert on our company career page.

Responsibilities

• Claims Intake : Receive new claims from the designated mailbox and register claims within the SLA.
• Service Provider Appointments : Use available information at registrations stage to appoint service providers.
• Data Verification : Verify essential information such as policy details, incident date / time, incident address, loss description, and contact information.
• Data Entry and Documentation : Accurately enter claim details into the Ski system and ensure information is complete and consistent for processing.
• Initial Assessment : Appoint relevant service providers and confirm cover when information is available; identify potential red flags (fraud, coverage issues).
• Coordination : Route claims to appropriate claims technicians or departments based on type and severity; collaborate with other teams as needed.
• Compliance : Handle claims in accordance with company policies, regulatory requirements, and industry standards.
• Follow-Up : Obtain missing information or documentation from claimants.
• Key Performance Indicators (KPIs) : Ensure accurate data entry, number of claims registered per day / week, and compliance with standards.

Qualifications

Competencies

Enquiries

Enquiries : Employment Details

References to related job postings are part of the page content and do not affect eligibility for this role.

#J-18808-Ljbffr