It Support Specialist (Level 2 & 3)
SkillCentralCape Town, Western Cape, South Africa2 days ago
Job descriptionAbility to troubleshoot complicated technical issues. Research & Explore new technologies. Ability to work under stress & deadline pressure. Ability to communicate effectively across different individuals, departments, and external parties. Ability to properly document service call notes, create and maintain checklists etc. and create diagrams. Experience in technologies and systems below will be advantageous; Sonicwall / Sophos / Fortigate firewall Datto backup (Or similar) Datto RMM (Or similar) Azure AVDs ITGlue Screenconnect Autotask
Overview
Our Clients are well established and also fast growing MSP based in New York, USA. (3pm-12am / 4pm-1am)
Experience / Requirements
- 5+ Years of IT support (MSP) experience
- Proficient in PowerShell and scripting.
- Advanced knowledge in Microsoft HyperV, Active Directory, firewall (IPSEC and SSL), networking (VLANs) and backup technologies.
- Advanced knowledge in Cloud technologies like O365, Azure, Exchange, SharePoint & Intune.
- Must be a great communicator, organized & a consistent team player.
- Process-driven individual.
Duties
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It Support Specialist • Cape Town, Western Cape, South Africa
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