SERVICE OPERATIONS SUPPORT MANAGER

Minimum requirements :

Experience in a background managing Field Service and Workshops Partner with the various Sales Areas in Africa.

Will need to travel frequently within Africa to support the various Sales Areas.

About the role

As a Service Operational Support Manager, will play a pivotal role in driving operational excellence across service organizations in Africa.

Will :

• Champion continuous improvement, lean practices, and standardization across service operations.
• Support Service Digital Transformation
• Support implementation and execution of global standards, processes and systems
• Provide inputs and supports for Real Estate team
• Partner with Service Excellence Team to ensure seamless execution of processes, standards and improvement plans, for workshops and Field services
• Partner with CSM and Portfolio Managers to ensure seamless execution and introduction of contracts and products.
• Ensure compliance with policies and standards.
• Provide strategic input to Business Line Managers, CSMs, Portfolio managers, Service Excellence and Digital Transformation Teams on service requirements, offerings and technical support capabilities.
• Support Business Performance Manager and monitor service contracts in the respective Sales Areas to ensure performance meets or exceeds contractual obligations and cost targets.
• Support service workshops in the respective Sales Areas operations, ensuring optimal cost, utilization, quality, and cycle times.
• Support field service execution and performance management in the respective Sales Areas.
• Drive KPIs including workshop efficiency, service utilization, order intake vs. forecast, WIP aging, and service profitability.

Profile

Looking for a results-driven and experienced leader with a strong background in service operations and heavy engineering.

The ideal candidate will have :

Consultant : Angie Botes - Dante Personnel Greenstone