Pre-legal Collections Supervisor

ADvTECHJohannesburg, ZA

16 days ago

Job description

Job title : Pre-legal Collections Supervisor

Job Location : Gauteng, Johannesburg

Deadline : November 16, 2025

Quick Recommended Links

Jobs by Location
Job by industries

Overall Purpose of the Job :

The Pre-Legal Collections Supervisor is responsible for planning, leading, organizing and coordinating the Collections Controllers in their daily operations of various credit control activities including, but not limited to, collections / investigations and customer queries. The Supervisor is also responsible for building positive relationships with internal stakeholders as well as external customers, to recover payments timeously and to reduce bad debt.

Educational Requirements :

Grade 12

Credit Management 1 – 3 or Equivalent

Excel - advanced skills

Experience :

Minimum of 2 years experience as a Team Lead / Supervisor : Pre-legal Collections.

Minimum of 3 years experience in Collections Controller : Pre-legal Duties :

Duties :

Accounts Receivable : Pre-legal Collections Operations :

Plan, organise, coordinate, and direct the efforts of the AR Pre-legal Controllers in the daily operations of various credit control activities including, but not limited to customer queries and / AR reconciliations, including phone calls.

Set work priorities; create work schedules and assist with Debtors Trackers.

Manage team performance by allocating priorities and workloads to enable controllers to achieve and exceed individual and team goals and objectives.

Develop positive, high performing and collaborative teams to ensure that services and requirements are being met or exceeded.

Review and challenge current processes to identify opportunities to simplify operations and therefore enhance the current credit control framework.

System development and administration support :

Ensure prompt action is taken for non-payment or continued late payment.

Attend collections meetings to ensure that SOPs are being followed and adhered to.

Quality Control check on Calls.

Initiate the hand over to 3rd parties on non-paying accounts.

Attend to legal queries escalated from the various 3rd parties / Attorneys

Ensure that monthly SMS and Email campaigns are timeously deployed.

Participate in ad-hoc system development and projects.

Stakeholder / Customer Engagement :

Build sustainable relationships and trust with all stakeholders through open and interactive communication.

Handle account payer’s complaints, timeously and effectively providing appropriate solutions and alternatives.

Communicate with internal departments as required to maintain an accurate position on student’s accounts.

Ensure all queries are resolved in line with the collections SOP.

Team Leadership :

Schedule and co-ordinate the activities of team members and ensure the optimal allocation of responsibilities amongst team resources.

Monitor and check the quality and accuracy of team members work outputs ensuring that departmental goals are cascaded down to direct report.

Assist in building the capabilities, tools, and skills within the team, driving high levels of individual accountability, engagement, empowerment, and development. This includes responsibility for providing support for controllers to be successful in their roles.

Manage the talent and career paths of individuals within the team, including conducting performance and development reviews and succession planning with all direct reports.

Compile and manage leave schedules for the team ensuring adequate resource allocation and cover.

Initiate and participate in recruitment activities.

Motivate and make recommendations for rewarding employees.

Monitor and drive team wellness.

Conduct stay interviews.

Monitor and report on exits from the team. Identify initiatives to address reasons for leaving.

Manage queries which have been escalated and ensure these are resolved as efficiently and effectively as possible.

Guide the actions of team members and provide on the job training as necessary.

Provide training for new joiners in the team.

Competencies : Skills :

Communication skills.

Interpersonal skills.

Planning and co ordination.

Information management.

Collaboration skills.

Problem-solving skills.

Leadership skills.

Behavioural Attributes :

Solution Orientated.

Committed to Teamwork.

Integrity.

Sense of Urgency.

Stress Tolerance / Resilience.

Attention to detail.

Able to handle ambiguity.

Law / Legal jobs

Create a job alert for this search

Supervisor • Johannesburg, ZA

Related jobs

Promoted

Collections Specialist

Flair TMJohannesburg, South Africa

Initiate and maintain debtor contact to.Apply advanced debt recovery and.AODs and payment arrangements are finalised.Collections team and assist in process improvement. Analyse collections and payme...Show moreLast updated: 10 days ago

Promoted

Collections Supervisor (Legal)

Network RecruitmentJohannesburg, South Africa

Collections Controllers, ensuring effective debt recovery processes, excellent customer engagement, and continuous improvement across the collections function. Youll play a key role in managing perf...Show moreLast updated: 16 days ago

Promoted

Quantity Surveyor

Rad ResourcesCenturion, South Africa

Reviewing architectural plans to estimate material and labour costs and prepare budgets.Monitoring project costs, tracking expenses against the budget, and making adjustments as needed.Preparing, n...Show moreLast updated: 19 days ago

Promoted

Head of Home Loans Collections

Network RecruitmentJohannesburg, South Africa

Lead the enterprise data and analytics strategy, aligning it with business priorities to deliver measurable impact.Champion data governance and quality, ensuring adherence to regulatory and ethical...Show moreLast updated: 30+ days ago

Promoted

Commercial Creditors Controller

Jobs 4 AllIsando, South Africa

The role is responsible for managing the full accounts payable and supplier credit control function, ensuring accurate processing, reconciliation, and timely payment of supplier accounts.The positi...Show moreLast updated: 29 days ago

Promoted

Chief Operations Officer - COO - JHB

Greys PersonnelEast Rand / Bedford View / Germiston / Isando, South Africa

BA degree in business administration, marketing, finance, or business management (or equivalent qualification).At least 10 years in the Industry and 5 years of working experience in a leadership ro...Show moreLast updated: 30+ days ago

Promoted

Collections Supervisor (Pre-legal)

Network RecruitmentJohannesburg, South Africa

Pre-legal) to lead and motivate a dynamic collections team, ensuring effective debt recovery and exceptional stakeholder engagement. Pre-legal), you will plan, lead, and coordinate the daily operati...Show moreLast updated: 16 days ago

Promoted
New!

Collections Supervisor (Pre-Legal)

Network RecruitmentJohannesburg, Gauteng, South Africa

My client is looking for a Collections Supervisor (Pre-legal) to lead and motivate a dynamic collections team, ensuring effective debt recovery and exceptional stakeholder engagement.As the Collect...Show moreLast updated: 15 hours ago

Promoted

Construction Supervisor

Phakisa HoldingsCenturion, South Africa

Ensure site compliance with applicable construction regulations.Interact with client on construction and installation matters. Maintain Non-conformances to minimum.Hand over completed installations....Show moreLast updated: 16 days ago

Promoted

Kempton Park Automotive Spare Parts Specialist

Oostelike Personeel KonsultanteKempton Park, South Africa

Kempton Park Automotive Replacement Parts Specialist.Legal requirements : Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted ...Show moreLast updated: 30+ days ago

Promoted

Head : Credit Risk (Home Loans)

Network RecruitmentJohannesburg, South Africa

Youll be heading a dynamic Credit Collections function, giving you the opportunity to influence strategy, implement best practices, and work alongside top-tier professionals in a respected, Africa-...Show moreLast updated: 27 days ago

Promoted

Loss Adjusting Manager

The Recruitment Councilsandton, Gauteng, South Africa

Lead as a Loss Adjusting Manager Sandton or Cape Town.A leading insurer is looking for an experienced.This is an excellent opportunity for a strategic leader with a strong background in constructi...Show moreLast updated: 30+ days ago

Promoted

Accountant Spartan Parts

Jobs 4 AllSpartan, South Africa

The Accountant is responsible for managing all financial aspects of the branch, ensuring accurate reporting, compliance with IFRS, and effective control of assets, stock, and expenses.This role sup...Show moreLast updated: 30+ days ago

Promoted

Snr Legal Manager

Dante PersonnelCenturion, South Africa

A Senior Legal professional with a strong background in banking or National Credit Act compliance.Minimum 5 years experience in banking or NCA-related legal work. Strong understanding of South Afric...Show moreLast updated: 16 days ago

Promoted

Collections Manager : Legal

iMasFinanceCenturion, Gauteng, South Africa

Job title : Collections Manager : Legal.Job location : Gauteng, Centurion.MasFinance, a financial services Cooperative, is looking for a Collections Manager : Legal. This position reports to the Head ...Show moreLast updated: 5 days ago

Promoted

Project Purchasing Co ordinator

The HR CompanyMidrand, South Africa

Operational Processes Accountabilities : .Schedule regular meetings and record decisions.Track and measure actions and tasks and set timeframes and goals. Log relevant data on the divisions tracking p...Show moreLast updated: 23 days ago

Promoted

Mine Technical Manager ( Spare Part / Sales (Vibrating),

RakkgalakaneKrugersdorp, South Africa

Mine Technical Manager ( Spare Part / Sales (Vibrating), West Rand, Rneg.Technical screening equipment and components.Spares and Services Department. Costing, quoting and processing of customer spare ...Show moreLast updated: 18 days ago

Promoted

Accountant (CA Qualification Non-Negotiable)

Jobs 4 AllIsando, South Africa

We are seeking a qualified Chartered Accountant to manage and support core accounting functions, including financial reporting, budget monitoring, tax compliance, and audit preparation.The successf...Show moreLast updated: 30+ days ago