Part Time Receptionist

We are seeking a Part Time Front Desk Administrator who is friendly, well-spoken and detail orientated and who thrives under pressure. Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand, therefore a friendly, professional guest orientated approach is central to the role.

Responsibilities

• Welcome all guests to the store with a friendly, warm and professional attitude.
• Understand and be able to advise guests on all treatments in the menu.
• Is able to advise client and sell retail products when therapists are unavailable.
• Actively promotes and up / cross sells treatments.
• Accurately book appointments and / or handle changes made to appointments.
• Handle guest questions and concerns in a professional and accurate manner.
• Answer calls in a friendly professional manner.
• Handle appointments and appointment reminders.
• Coordinate therapists schedules and bookings.
• Responsible for managing store opening and closing procedures.
• Manage and is responsible for Stock counts and inventory control.
• Manage customer complaints.
• Assist with administrative accurate invoice filing and controls.
• Complete accurate daily cash-up.
• Maintains a clean professional working environment by doing hygiene checks.
• Maintains a clean and organised front desk, as per franchise regulations.
• Maintains accurate stock levels with the franchisee.
• Communicate any staff / guest problems that need attention to the franchisee.
• Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time.

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