Key Account Manager

Overview

XM City of Cape Town, Western Cape, South Africa

Key Account Manager role at XM . Join to apply for the position and help drive partner relationships and business growth.

The Role

We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategising to grow and leverage partnerships that enhance the company’s product offerings and market presence.

Key Responsibilities

• Develop and implement Partner retention strategies to enhance loyalty and maximise lifetime value
• Act as the main contact for Partners, fostering strong relationships through personalised support
• Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
• Analyse Partners’ behaviour to uncover opportunities for upselling and customisation of products and services
• Stay up to date on company products and marketing promotions and communicate them effectively to Partners
• Communicate ideas and suggestions for platform improvements to the Business Development teams
• Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the company’s retention efforts
• Undertake any other relevant task as assigned

Qualifications

Benefits

All applications will be treated with strict confidentiality!

Additional Details

Referrals increase your chances of interviewing at XM.

Note : The original posting included multiple location references and unrelated listings that have been removed to focus on the role description and requirements.

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