Senior Onboarding Manager

About the Role

This is a newly created role with the opportunity to shape onboarding and migration processes from the ground up. You will be responsible for managing the full onboarding journey for clients and partners—ensuring efficient handovers, successful system migrations, and exceptional customer experiences.

Key Responsibilities

Coordinate onboarding and migration projects from post-sale to completion

Collaborate cross-functionally with sales, customer success, and operations teams

Manage stakeholder expectations and ensure clear, proactive communication

Balance project timelines while guiding clients through required steps

Troubleshoot and resolve onboarding issues to maintain service excellence

Continuously assess and improve onboarding processes for scalability

Requirements

6+ years’ experience in a customer-facing role, preferably within tech or a startup environment