Senior Account Manager

Overview

The primary role of this position is to develop business opportunities / hunt for new Teraco clients, selling with and through Teraco Partners, with a focus on Public Sector.

Responsibilities

• Closing deals and achieving sales targets
• Developing a target plan, 30 / 60 / 90 and following through on execution
• Manage the sales cycle of technical, consultative solution sales
• Understanding what the customer is looking to solve
• Networking within the industry
• Identifying new markets and business opportunities / threats / competitor activities and communicate back into the Teraco business
• Pipeline management and reporting
• Review of client’s business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
• Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
• Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
• Conduct regular interactions with clients
• Renegotiating contracts when required
• Communicate clients offering to Teraco sales team
• Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues / complaints into the formal Teraco channels
• Resolving Account related enquiries and communicating with Internal departments to resolve issues
• Operating as the lead point of contact for all matters specific to client accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders and sponsors
• Collaborate with sales team to identify and grow opportunities
• Ensure the timely and successful delivery of our solutions according to customer needs
• Liaison between the customer and internal teams

Churn prevention

Administration

Reporting and communication

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