Hotel Manager

Matric

Diploma in Hospitality

5 to 10 years Hotel Management experience

Proven experience in hotel management, front-of-house, or hospitality leadership roles.

Previous experience in premium student housing is advantageous.

Strong administrative and reporting skills.

Familiarity with maintenance processes and building operations.

Must be flexible to work occasional evenings / weekends when required.

Assist with check-ins, check-outs, and room inspections at the start / end of leases.

Key Responsibilities

Student Engagement & Support

Serve as the first point of contact for all student inquiries, concerns, and requests.

Provide guidance and information about residence facilities, rules, and services.

Foster a supportive, approachable, and professional atmosphere in the residence.

Operations & Inspections

Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance.

Report and escalate maintenance issues to contractors / maintenance teams.

Follow up on outstanding repairs and ensure timely resolution.

Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming.

Cleanliness & Standards

Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness.

Coordinate with cleaning staff to ensure daily schedules are adhered to.

Monitor and enforce compliance with hygiene and safety protocols.

Administration & Reporting

Maintain logs of student issues, maintenance requests, and inspections.

Provide daily / weekly reports to management on residence operations.

Skills & Competencies

Strong background in hotel or hospitality management.

Excellent interpersonal and communication skills.

Professional, approachable, and service-oriented demeanor.

Superior organizational and problem-solving abilities.

Ability to manage multiple tasks under pressure.

Eye for detail with a high standard for cleanliness, service, and presentation.