Client Service Administrator: Walk-inMomentum Metropolitan Holdings Limited • Cape Town, ZA

Client Service Administrator : Walk-in

Momentum Metropolitan Holdings Limited • Cape Town, ZA

9 hours ago

Job description

Job title : Client Service Administrator : Walk-in

Job Location : Western Cape, Cape Town

Deadline : December 05, 2025

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Role Purpose

Assist walk in clients with FundsAtWork Retirement claim process administration and the capturing of beneficiary nominations.

Requirements

Experience and Qualifications

Matric qualification or equivalent

At least 1 year administration and data capturing experience

Intermediate MS Excel skills

Employee Benefits experience will be an advantage.

Duties & Responsibilities

The incumbent will be co-responsible for the following :

Assist walk-in clients with queries and completion of relevant documents.

Respond to and resolve basic enquiries within agreed service level agreement.

Update the walk-in client register daily.

Develop a thorough understanding of the various departments within Momentum Corporate to effectively direct enquiries to the appropriate teams when necessary.

Maintain a high standard of professionalism and deliver exceptional customer service when engaging with stakeholders.

Provide a service in respect of handling queries and stakeholder interactions in a manner that upholds the principles and desired outcomes of Treating Customers Fairly (TCF).

Capture beneficiary details on member profiles and liaise with relevant stakeholders to ensure the correct information is provided.

Provide administrative support to the team by accurately indexing documents.

Competencies required

Attention to detail.

Time management skills.

Communication skills.

Planning skills.

Interpersonal skills.

Deadline : 26th November,2025

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