Manager : Operations Collections

Job description : Join us in becoming the Best Bank in the WorldWe appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve.

That is why we focus on finding the right people for the right jobs.

We love what we do because we focus on making a positive difference for our clients and employees.

Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.Who we areWe are a bank, but we're much more than that.

We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience.

By helping our clients manage their financial lives better, we enable them to live better.Why Choose UsAt Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership.

And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings.

We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.Purpose of the RoleAre you ready to lead and make an impact in a fast-paced banking environment?

We are seeking a seasoned professional to manage our Collections division.

This role requires strategic vision, strong executive engagement, and the ability to manage large teams in a data-driven, omnichannel context.

Key Responsibilities

• Lead large collections teams (+ members) and drive performance across the division
• Engage directly with executive stakeholders and foster strong professional relationships
• Develop and implement omnichannel strategies for collections and recoveries
• Influence hiring strategy and build for future workforce needs
• Support the Head of Department with analytical, detailed insights

Requirements

Conditions of Employment

Equity & Diversity

We are committed to employment equity and encourage applications from all qualified candidates.

Qualifications (Ideal or Preferred)

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