Hotel IT Technician

We are seeking a skilled Hotel IT Technician to join the Facilities & Operations team, ensuring seamless IT operations across the property. The successful candidate will provide technical support, maintain hotel systems, and assist with network and software projects, enabling all departments to operate efficiently.

Critical Criteria (Requirements)

• National Diploma or equivalent in Information Technology, Computer Science, or related field
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) advantageous
• Minimum 23 years experience in IT support, preferably in hospitality or commercial environments
• Experience with Opera or other PMS essential
• Proficiency in network administration, system troubleshooting, and user support
• Strong problem-solving, analytical, and communication skills
• Ability to work independently and as part of a team
• South African citizen with a valid ID

Key Competencies

🔹 Technical Expertise Solid understanding of IT systems, hardware, software, and network infrastructure

🔹 Problem Solving Efficiently identifies and resolves IT issues to minimize downtime

🔹 Attention to Detail Maintains accurate records of incidents, solutions, and configurations

🔹 Collaboration & Support Provides guidance to staff and supports multiple departments with IT solutions

🔹 Compliance & Security Ensures systems are secure and compliant with data protection and company policies

Duties & Responsibilities

Package on Offer

Important Application Notes

About the Hotel

The hotel is on a journey to be considered a true luxury destination.

Our purpose : to create and inspire memorable experiences.

Our vision : to become Cape Towns most loved hotel.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the property offers stylish rooms, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event facilities. The hotel provides an iconic working environment where excellence meets opportunity.