Principal Engagement Manager, Professional Services (ProServe) team South Africa

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Principle Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders you will distill customer needs into clear technical requirements decompose complex problems and make informed trade-off decisions considering performance scalability security and business impact.

Possessing strong technology and program / project management experience you will validate technical solutions against business goals recognize when additional technical evaluation is needed and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications develop domain-specific expertise and effectively communicate technical concepts to both technical and business audiences. As you progress youll lead increasingly complex technical projects shape cross-organizational technical strategies and establish best practices in your this role you will apply your management and leadership capabilities to successfully execute project plans proactively identify and manage risks resolve issues escalate when appropriate and drive projects to successful completion while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities

As an experienced technology program / project manager you will be responsible for :

Leading and managing complex cloud migration and modernization projects

Leveraging comprehensive knowledge of AWS services architectures and best practices to guide technical decisions and strategic planning

Bridging business requirements with technical solutions facilitating engineering discussions and ensuring alignment with customer business outcomes

Distilling customer needs into clear technical requirements and map them to business outcomes

Decomposing complex technical problems into actionable deliverable solutions

Contributing to technical documentation and define documentation standards

Key job responsibilities

As an experienced technology program / project manager you will be responsible for :

Leading and managing complex cloud migration and implementation projects

Leveraging comprehensive knowledge of AWS services architectures and best practices to guide technical decisions and strategic planning

Bridging business requirements with technical solutions facilitating engineering discussions and ensuring alignment with customer business outcomes

Distilling customer needs into clear technical requirements and map them to business outcomes

Decomposing complex technical problems into actionable deliverable solutions

Contributing to technical documentation and define documentation standards

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

• 8 years experience in cloud computing
• Experience in project management of technical programs
• Bachelors degree in Computer Science Engineering related field or equivalent experience
• 8 years of direct client relationship management experience including presentations to C-level executives and management of programs valued at $3M
• 8 years experience conveying complex technical concepts to both technical and business audiences.
• AWS experience preferred. Project Management Professional (PMP) and / or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services architectures and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
• Proven success managing multiple stakeholders in complex enterprise environments with ability to recognize and adapt to team dynamics cultural nuances and varying operating styles.
• Demonstrates ability to present to C-level executives and technical experts driving discussions on best practices project management and risk mitigation.

Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Manager

Key Skills

Close Protection,Credit Control,Customer Service,Government,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1