Duty Manager

We are seeking a professional Hotel Duty Manager to oversee front office and food & beverage operations during assigned shifts, ensuring seamless service, operational efficiency, and exceptional guest experiences. The successful candidate will act as the hotels representative on duty, managing both guest-facing and back-of-house operations.

Critical Criteria (Requirements)

• Minimum 35 years experience in hotel operations, with exposure to both Front Office and F&B operations in a 4 / 5-star property
• Previous supervisory or duty management experience in hotels or luxury resorts
• Strong knowledge of Opera PMS or similar systems and F&B operations
• Hospitality qualification or diploma advantageous
• Excellent leadership, communication, and interpersonal skills
• Ability to remain calm under pressure and resolve guest issues efficiently
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Competencies

🔹 Guest-Centric Leadership Ensures smooth, luxury-standard service across Front Office and F&B departments

🔹 Operational Precision Monitors workflows, resolves issues, and maintains service excellence

🔹 Team Management Supervises, motivates, and develops staff across multiple departments

🔹 Problem Solving & Decision Making Handles operational challenges and guest concerns effectively

🔹 Collaboration & Communication Coordinates with housekeeping, kitchen, and management teams for seamless operations

Duties & Responsibilities

Package on Offer

Important Application Notes

Lead operations with confidence, deliver exceptional guest experiences, and uphold the President Hotels reputation as Cape Towns most loved luxury destination.