Front Office Duty Manager

An exciting career opportunity has arisen for a Front Office Duty Manager someone who will take ownership of Front Office operations during their shift, ensuring the smooth running of all guest services while maintaining the highest standards of luxury hospitality. The successful candidate will act as the hotels representative on duty, managing guest relations, overseeing check-in / check-out processes, supervising the front office team, and ensuring seamless coordination with other departments.

Critical Criteria (Requirements)

• Minimum of 35 years experience in Front Office / Guest Services in a 4 or 5-star hotel or luxury resort environment
• Previous experience in a supervisory or duty management role within Front Office operations
• Strong knowledge of front office systems ( Opera PMS or similar) and proficiency in MS Office
• Hospitality Management Diploma or equivalent qualification preferred
• Excellent communication and interpersonal skills with a strong focus on guest service
• Ability to remain calm and professional under pressure while resolving guest issues efficiently
• Strong leadership skills with proven ability to supervise and motivate a team
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Competencies

🔹 Guest-Centric Leadership Ensures all guests receive warm, professional, and efficient service

🔹 Operational Management Oversees daily front office operations, check-ins, check-outs, and reservations

🔹 Team Supervision & Mentoring Guides, motivates, and develops front office staff to deliver service excellence

🔹 Problem Solving Handles guest complaints and operational challenges quickly and effectively

🔹 Interdepartmental Coordination Works closely with Housekeeping, F&B, Security, and Maintenance for seamless operations

Duties & Responsibilities

Package on Offer

Important Application Notes

About the President Hotel

The President Hotel is on a journey to be considered a true luxury destination.

Purpose : To create and inspire memorable experiences

Vision : To become Cape Towns most loved hotel

Set in the heart of Bantry Bay , between Cape Towns vibrant city life and the Atlantic Ocean, the President Hotel offers :