This job offer is not available in your country.
Front Office Manager
Fairmont Hotels & ResortsCape Town, ZA30+ days ago
Job descriptionReporting to the Senior Front Office Manager, the successful candidate will be responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office departments. The Front Office Manager will be responsible to guide the department in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. The Front Office Manager will be responsible to maximize revenue opportunities throughout the department while managing cost across the board. The Front Office Manager will also lead and drive forward a motivated team of managers within the department and continuously look for ways to enhance growth and development for future leaders. He / She will also support the Guest Experience Manager for the maintaining and continuous improvement of the overall guest experience. Ensuring department procedures and systems are maintained and effectively operated. Continuously evaluates department Standard Operating Procedures. Audit and development of guest information data on Opera. Drive Leading Hotels of the World and ALL Loyalty standards. Creating an environment that supports innovation and look for opportunities to improve operations. Pro-actively try out new ideas and technologies that would streamline productivity and enhance overall guest experience in line with the budget and capex submission. Ensure productive and efficient communication between departments. To ensure effective running of PMS and all related interfaces Building and improving on relationships with agents. Models the Organizational Values and Grace Memorandum. Reduction of departmental glitches to an acceptable weekly standard by minimizing revenue loss Encouraging the use of the “Generosity Pot” across departments Has operational managerial responsibility over all departments in the absence of the Exec and Department Head. Has responsibility for ad hoc project teams. Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations. Has a thorough knowledge of the hotel and all services provided to the guest. Maintains the high standard of service, appearance and social skills set according to the company policy. Works in harmony with all departments and employees, is willing to assist others if and when required. Attends all training workshops as and when required and deemed Mandatory by the Director of Rooms Division. Is familiar with all policies and procedures, house rules, LHW standards, All Loyalty Program, fire, security, and emergency procedures as well as all checklists pertaining to the position. Performs any reasonable duty as instructed by the Director of Rooms Division Matric / Grade 12 or equivalent is a prerequisite. A hospitality; management and / or similar qualification will be highly advantageous At least 3 years Management experience; preferably gained in a 5 star environment Computer literate on the MS Office Suite (Word, Excel and PowerPoint) as well as Opera Cloud Fluent in English (written and spoken). A foreign language is advantageous. Guest relations Sales – Ability to Upsell the hotel facilities and outlets. Time and workflow management Highly experienced in employee management Effective decision-making and judgement Conflict resolution Interpersonal communication skills Delivery to required standards in a fast-paced and dynamic environment. Hospitality / Hotel / Restaurant jobs
Job title : Front Office Manager
Job Location : Western Cape, Cape Town
Deadline : October 24, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Job Description
Position Overview
Key Responsibilities and Duties
Qualifications
Job Requirements and Qualifications :
Proven abilities in :
Create a job alert for this search
Front Office Manager • Cape Town, ZA
Related jobs
Office Manager | Luxury Hotel | Cape Town.Negotiable depending on experience | Live-Out Position.Kendrick Recruitment is now seeking an experienced.
This key role requires a proactive and highly org...Show moreLast updated: 14 days ago
%20Ltd)
- Promoted
Front Office Ambassador (Hotel)
O'Brien RecruitmentCape Town, South Africa Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, people-focused environment where no two days are the same? We are looking for a.Show moreLast updated: 30+ days ago
- Promoted
Customer Success Operations Manager
Call Centre StaffingTygervalley, South Africa Lead recruitment efforts to attract top talent for client response and administrative functions.Provide leadership, set clear targets, and create a collaborative, high-performance culture.Equip tea...Show moreLast updated: 30+ days ago
- Promoted
Assistant Front Office Manager - Protea Hotel by Marriott Breakwater Lodge
Marriott InternationalCape Town, ZA Job title : Assistant Front Office Manager - Protea Hotel by Marriott Breakwater Lodge.Job Location : Western Cape, Cape Town.
Assists the Front Office Manager in administering front office function...Show moreLast updated: 30+ days ago
- Promoted
Front Office CX Specialist
LulalendCape Town, ZA Job title : Front Office CX Specialist.Job Location : Western Cape, Cape Town.We are seeking a highly motivated individual with a strong passion for customer service and proven experience as an omn...Show moreLast updated: 30+ days ago
Office Manager
Kendrick RecruitmentCape Town, WC, zaQuick Apply
- Promoted
General Manager
Phoenix RecruitmentGardens, South Africa Strategic & Operational Leadership : .Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.
Align operational goals with bran...Show moreLast updated: 30+ days ago
- Promoted
DENTAL SECRETARY / OFFICE MANAGER | CLAREMONT, CAPE TOWN
MedE RecruitCape Town, South Africa An upmarket Dental Practice is seeking a highly skilled and motivated individual to join their prestigious dental practice in.
Dental Secretary / Office Manager.The ideal candidate must possess a comb...Show moreLast updated: 30+ days ago
- Promoted
FRONT OFFICE ADMINISTRATOR
Service SolutionsCape Town, South Africa SALARY : MARKET RELATED WITH MEDICAL AID / PROVIDENT FUND.The purpose of the position is to handle telephonic communication at the property in a well-spoken and articulate manner.Minimum Experience an...Show moreLast updated: 30+ days ago
- Promoted
Branch Manager Kraaifontein
Status StaffingKraaifontein, South Africa A recent professional profile photo is to accompany your application.EMPLOYMENT TYPE : Permanent.SECTOR : Management.BASIC SALARY : ...Show moreLast updated: 26 days ago
- Promoted
Office Manager
Recruitment SolutionsCape Town, South Africa We are looking for an Office Manager to organize and coordinate administration duties and office procedures.Your role is to create and maintain a pleasnat work environment, ensuring high levels of ...Show moreLast updated: 30+ days ago
- Promoted
Front Office Duty Manager
Hospitality HireBantry Bay, South Africa An exciting career opportunity has arisen for a.Front Office operations during their shift, ensuring the smooth running of all guest services while maintaining the highest standards of luxury hospi...Show moreLast updated: 7 days ago
- Promoted
Office Manager / Bookkeeper
Dina Gates Recruitment (Pty) LtdCape Town, South Africa We are currently recruiting for a bookkeeper with HR administrative experience; the role is a temporary one, and will require some onsite work.
Verification of submitted time sheets (contractors, cl...Show moreLast updated: 13 days ago
- Promoted
Front Office Manager
Hospitality HireBantry Bay, South Africa Guest Engagement & Luxury Hosting.Be present in the lobby daily, welcoming guests, engaging in meaningful conversations, and setting the tone for exceptional service.
Ensure all front office sys...Show moreLast updated: 14 days ago
- Promoted
Restaurant Front of House Manager
Phoenix RecruitmentConstantia, South Africa Coordinate daily Front of the House restaurant operations.Deliver superior service and maximize guest satisfaction.Respond efficiently and accurately to guest complaints.
Organize rosters and superv...Show moreLast updated: 19 days ago
- Promoted
Senior Floor Manager
Phoenix RecruitmentStellenbosch, South Africa Assist in all areas where needed.Checking that all duties have been completed by floor staff.Conduct staff performance evaluations.
Deal with customers, compliments and complaints, follow up etc.Imp...Show moreLast updated: 30+ days ago
- Promoted
Property Asset Manager (retail)
Ability RecruitmentBellville, South Africa The purpose of this role is to maximize return, extract and enhance value for each of the properties in the portfolio allocated to the Asset Manager, including assisting in all aspects of the admin...Show moreLast updated: 9 days ago
- Promoted
Front Desk / Office Manager
West Coast PersonnelCape Town, South Africa SWIMMING POOL INDUSTRY / CONSTRUCTION.Able to work UNDER PRESSURE and be prepared to go the EXTRA mile.Giving good, qualified information to clients.
Providing routing, estimates, worksheets and invoi...Show moreLast updated: 30+ days ago
- Promoted
Front Office & Community Coordinator
GG Financial RecruitmentCape Town, South Africa Young, vibrant and dynamic team in the property sector is looking for an energetic Community Host for their Canvas who will be committed to creating meaningful connections for their tenants who can...Show moreLast updated: 10 days ago