Restaurant Front of House Manager

Duties :

Coordinate daily Front of the House restaurant operations

Deliver superior service and maximize guest satisfaction

Respond efficiently and accurately to guest complaints

Organize rosters and supervise shifts

Ensure compliance with sanitation and safety regulations

Engage with the guests and responding to their needs as required

Responsible for stock flow and budgeting

Manage all staff related issues

Training and quality control of staff on new items and ideas

Come up with innovative ideas to keep the restaurant popular

Responsible for efficient cash-ups and managing budget with the Finance Department

General administrative duties, including record keeping, ordering of staff uniforms, processing emails, meeting with suppliers.

Requirements : Grade 12

Preferred tertiary qualification in Food Services Management / Hospitality

At least 3+ years previous Restaurant FOH Management experience in a busy environment

Excellent interpersonal and communication skills in English, both written and verbal

Must be well-presented, guest service focused with the ability to deal with a very distinguished clientele

Ability to solve problems and find solutions

Stress tolerance and ability to work under pressure

Excellent ability to pay attention to detail

High standards of ethical conduct, i.e. honesty, integrity and sensitivity

Self-disciplined with excellent planning and organizing skills

Be alert and innovative

Must be flexible with working evenings, weekends and holidays

Good knowledge of food and beverages, including dietaries, bar and wine varietals

Team management & training abilities.