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Patient Services Manager
Life HealthcarePretoria, Gauteng, South Africa15 days ago
Job descriptionDemonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformation Actively leading meetings and ensure participation of all members in order to ensure ISO compliance Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s transformation objectives Providing direction and inspiration to ensure staff are motivated and productive Managing and reviewing training plans that are compliant to Life’s WSP requirements in order to enable talent development Managing the performance of staff through the performance improvement process Ensuring all transactional processing is complete in order to provide employee compensation and benefits Ensuring productive working relationships is supported with minimum IR issues Ensuring all exit interviews are conducted in order to ensure the retention of staff Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved Managing the bill auditing process in order to achieve accurate billing data Ensuring compliance with the clinical code of conduct to ensure accurate interpretation of a patient event Managing the admissions department to ensure that they comply with the funder rules Managing the collection of outstanding co-payments from patients Reducing and managing the risk associated with RSRT’s by making recommendations regarding patient-based data Implementing processes from pre-admission to submission of an account in order to ensure DSO targets are achieved Implementing cash management processes to prevent losses Managing and implementing PS business plans in order to ensure optimal functioning Preparing and ensuring sound audit compliances to achieve optimum business ethics Participating in and developing action plans within the risk management teams to appropriate the correct controls Support tip-off investigations Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses. Case Management and Coding Experience will be an advantage Minimum of five years relevant private healthcare industry and proven leadership, change and people management experience Current registration with the relevant professional / regulatory body (SANC etc.) Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT / ICD coding, technical and clinical concepts and patient services business processes Understanding of basic financial principles budgets, credit management, planning Computer proficiency Driver’s license and ability to travel Problem-solving, analysis and judgement Resilience Engaging diversity Verbal & written communication and presentation Influencing Drive & energy Excellence orientation Ethical behaviour Building relationships Customer responsiveness Organisational awareness Leading by example (Key for Managers) Motivating and developing people (Key for Managers)
Overview
A vacancy exists for a Patient Services Manager, based at Life Wilgers, reporting to Martilie Greyling, Finance & Administration Manager. The successful candidate will be responsible for the management and co-ordination of patient services resources, processes and operations to achieve quality, growth and people objectives in order to ensure the optimization of the hospital’s profitability.
Critical Outputs
Ensure effective quality management and customer care by :
- Monitoring and improving quality metrics
- Managing data integrity and compliance with Life working procedures
- Developing and maintaining relationships with stakeholders
Ensure effective people management by :
Ensure effective and accurate billing by :
Ensure effective interpretation & application of contracts and funder rules by :
Facilitating effective cash flow management by :
Ensure effective operational capabilities by :
Governance and risk management
Qualifications
Competencies
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Service Manager • Pretoria, Gauteng, South Africa
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