Field Sales Executive - Cape Town

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Why DHL?

We are the world’s most international company because we connect people across the globe. We love our role in the world and are looking for the right people to help us maintain and grow it.

Role Context

The Field Sales Executive will consult with business owners and introduce them to the #1 Logistics Company in the world. As a sales professional at DHL, you will own a territory, direct complex negotiations, and have a significant impact on DHL’s bottom line. You will maintain high-level customer service, leverage relationships, and actively monitor and review customer sales activity to help the business grow.

Key Responsibilities

• Visit all clients in the base within a 90‑day call cycle.
• Build revenue streams with current customers and evaluate opportunities to increase the relationship through face‑to‑face visits, problem solving and administrative follow‑up.
• Investigate new business potential at all existing clients during visits.
• Plan and perform six client visits per day, including maintenance, development, and acquisition visits.
• Schedule daily client visits a week in advance as far as reasonably possible.
• Obtain four First‑Time Buyers (FTBs) per month.
• Continuously uncover opportunities for new business within the assigned territory by cultivating leads and utilising your network.
• Secure major account customers (prospects) in the shortest time possible.
• Maintain customer loss rate below 10% per month.
• Pro‑actively identify and mitigate risks to customer relationships or SPD figures.
• Manage customer concerns or complaints promptly in accordance with DHL procedures.
• Maintain pipeline strength of 40% of total portfolio revenue at all times.
• Grow Shipments Per Day (SPD) figures according to local and country objectives.
• Strategically plan and execute best practices in sales to continuously grow revenue in the territory.
• Collaborate with Sales, Finance and Operations teams to maximise sales and revenue growth within the territory.
• Capture daily updates regarding client visits, client information, sales activity and required data using the applicable CRM tools.

Minimum Requirements

We are looking forward to your application.

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