Service Advisor

Key Responsibilities

• Greet customers in a friendly and professional manner and identify their service needs.
• Open and manage job cards accurately, recording customer information, vehicle details, and repair requirements.
• Communicate clearly with technicians to ensure accurate diagnostics and repair instructions.
• Provide detailed cost estimates and obtain necessary customer authorisations.
• Update customers on job progress, additional work required, and estimated completion times.
• Conduct vehicle handovers, ensuring work has been completed to standard and explaining invoices or repairs as needed.
• Manage warranty claims and ensure compliance with OEM (Original Equipment Manufacturer) policies and procedures.
• Maintain a strong understanding of dealership products, promotions, and service plans.
• Ensure CSI (Customer Satisfaction Index) targets are consistently achieved or exceeded.
• Follow up with customers post-service to ensure satisfaction and build long-term relationships.
• Maintain an organised and professional reception area and adhere to dealership service processes.

Minimum Requirements

Competencies

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