Call Centre Agent - TIC x2

Santam InsuranceZA

8 days ago

Job description

Job title : Call Centre Agent - TIC x2

Job Location : Gauteng,

Deadline : November 23, 2025

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What will make you successful in this role?

The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.

RESPONSIBILITIES :

Interact with clients (telephonically or on a face to face level)

Operate in an Inbound call centre environment

Maintain excellent product knowledge

Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).

Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation

Resolution of verbal and written queries

Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.

Ad hoc support to management and the sales team as and when required

Qualifications & Experience

Minimum Matric or suitable equivalent

FAIS Accreditation and RE1 (if they have been in the financial industry)

3 years’ experience in the Call centre environment

Skills

Computer literate in MS Office Excel, Word and Outlook

Good interpersonal skills

Good written and telephonic skills

Good command of English language

Service orientated

Attention to detail

Work well under pressure

Outbound experience advantageous

Candidate must have a good understanding of the Travel industry

Our commitment to transformation

Client Service Orientation

Problem Solving

Decision Making

Resilience

Handling Information

Gathering Information

Oral Communication

Customer Service jobs

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Call Centre Agent • ZA

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