International Contact Center Agent (UK)

Job title : International Contact Center Agent (UK)

Job Location : Western Cape,

Deadline : September 29, 2025

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Essential Skills :

Attention to detail.

Demonstrate ability to achieve in a target-focused environment.

Ability to multitask, work to tight deadlines, and possess good analytical skills.

Experience in prioritizing workloads.

Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.

Maturity to deal with difficult situations with a smile and empathy.

The ability to work under pressure within busy times yet still provide exceptional service.

Requirements :

Min Entry Level Experience :

Customer Service : 1 year

Experience working with UK / USA clients

Contact Centre Experience : 1 year

Experience working in a KPA / Target driven environment

No Criminal Record

Qualifications :

Matric

Key Roles / Duties :

Answering a variety of incoming calls promptly, delivering a professional and efficient service

The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.

Performing administrative functions associated with booking appointments and dealing with and resolving queries.

Contacting NHS patients to arrange a convenient appointment within set KPIs / SLAs

Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation

Re-arrange patient appointments within set KPIs / SLAs

To provide non-clinical advice about clinic appointments and preparation

To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.

Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

Customer Service  jobs