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International QA Agent - Contact Centre - Night Shift

Ignition GroupZA

30+ days ago

Job description

Job title : International QA Agent - Contact Centre - Night Shift

Job Location : KwaZulu-Natal,

Deadline : September 29, 2025

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The detail : Monitoring

Daily Monitoring via telephonic call assessments of sales / non-sales calls from agents

Ensuring that the sales agents comply with sales policies and procedures.

Risk Management and Compliance

Facilitate risk management in terms of identifying issues where misleading and possible claims against the company arise

Eliminate cancellations and returns / escalations by providing accurate and relevant feedback to relevant stakeholders.

Confirmation of compliance requirements per client business rules.

Requirements

Matric

QA Experience within a Contact Centre

Customer Service jobs

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Contact Centre Agent • ZA

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