This job offer is not available in your country.
Store Manager - NARS V&A
The Prestige Cosmetics GroupCape Town, Western Cape, South Africa2 days ago
Job descriptionImplement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines Ensure correct and timeous implementation of store's promotions, events and other brand communications, in accordance with brand standards Ensure appropriate staffing levels to support customer service requirements Monitor monthly performance axes split / slow lines and determine suitable actions to address problems Drive IPT to a target of 2.5 Drive brand incentives to achieve sales targets Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance Communicate with Line Manager on stock issues e.g. out of stocks, overstocks Ensure data integrity through effective stock control and ensure SOP is followed Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients Know your stock versus tester ratio to ensure that testers are used efficiently Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up Assist in the recruitment of new team members Induct new staff members Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given / received, coaching and mentoring on performance is given / received to enable continuous improvement Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered Identify training needs for team members and communicate needs to Training Manager Attend classroom training and ensure that staff apply this ongoing learning on counter Ensure an open, motivated and harmonious work environment Manage daily team / people issues (absenteeism, leave, time keeping) Conduct weekly team meetings for on-going communication Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store. Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes Conduct monthly one on ones with sales team to address performance (good and poor) Analyse budgets and projections. Put a plan in place to achieve / exceed sales budget and achieve optimum expense ratios Set targets per person per day and manage the monitoring of % to target daily and weekly. Implement business processes of managing expenses to increase profitability Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store Ensure compliance to OHASA requirements Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans Ensure that all promotional and event directives are executed in accordance with brand guidelines Ensure that the store delivers appropriate merchandise and services based on brand standards and the store's specific customer profile and customer trends Ensure client experience standards are upheld and reinforced Build relationships with all levels of management CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients Oversee BC’s communication to customers to ensure customer recruitment and retention Drive increased customer data base (attraction of NEW customers) Manage in store customer complaints or concerns Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve Daily, weekly, monthly sales tracking sheets Weekly and Monthly top 5 competitors Analyse sales and competitor reports to identify trends and sales opportunities Store schedules set to meet the businesses staffing needs Manage leave applications via ESS Submit claim forms for overtime, night work (holidays etc.) Store checklist submitted weekly Submit store event report including photographs to Line Manager Leading and Supervising Working with People Relating & Networking Adhering to Principles and Values Persuading and Influencing Planning and Organising Delivering Results & Meeting Customer Expectations Coping with pressure and setbacks Matric certificate At least 3 years retail and cosmetics store management experience Must have Store Manager experience Certificate in Beauty / Make-Up is advantageous Working knowledge of MS Word, PowerPoint and Excel Store Keeping / Procurement jobs
Overview
Job title : Store Manager - NARS V&A
Job Location : Western Cape, Cape Town
Deadline : October 08, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Purpose of the Role
The purpose of the role is to ensure the store's profitability through focusing on the business drivers : customer service - generation of turnover – operating expenses and losses - implementation of brand and company standards - establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness
KEY RESPONSIBILITIES
CUSTOMER SERVICE DELIVERY
MERCHANDISE MANAGEMENT
PEOPLE MANAGEMENT
BUSINESS PERFORMANCE
MARKET INTELLIGENCE
STAKEHOLDER MANAGEMENT
ADMINISTRATION
COMPETENCIES
Deciding and Initiating Action
REQUIREMENTS / QUALIFICATIONS
#J-18808-Ljbffr
Create a job alert for this search
Store Manager • Cape Town, Western Cape, South Africa
Related jobs
Our client, a prominent retail liquor chain group headquartered in the Western Cape.Since their establishment in 2012, they have provided exceptional services in the realm of Fast-Moving Consumer G...Show moreLast updated: 30+ days ago
)
- Promoted
Store Manager - Vangate Mall
iKhokhaCape Town, ZA Job title : Store Manager - Vangate Mall.Job Location : Western Cape, Cape Town.Are you a natural leader with a passion for driving results, inspiring teams, and delivering top-notch customer exper...Show moreLast updated: 12 days ago
Assistant Store Manager Supermarket
Surgo PTY LtdCape Town, WC, South AfricaQuick Apply
- Promoted
Store Manager
Persona StaffCape Town, South Africa Minimum 5 - 10 years of experience in Supermarket Management and in a senior capacity for at least 3 years.Diploma / Degree in Retail Management or Business Administration but not limited to.Diplom...Show moreLast updated: 6 days ago
- Promoted
Branch Manager â Montague Gardens
Time PersonnelMontague Gardens, South Africa Grade 12 / National Senior Certificate.Valid drivers license (code 8).Computer literacy and proficiency in MS Office (Outlook, Word, Excel, etc).
Total management of the branch (e.Lead and manage the ...Show moreLast updated: 10 days ago
- Promoted
Assistant Retail Store Manager (Luxury Goods)
Emporium Human CapitalCape Town, South Africa Assistant Retail Store Manager (high-end & Luxury) POS25217.Grade 12 or higher qualification.Retail Store Manager or Assistant Store Manager in a high-end store.
Previous experience managing st...Show moreLast updated: 30+ days ago
- Promoted
STORE MANAGER â RETAIL FASHION (WESTERN CAPE)
MPRTCCape Town, South Africa Minimum 2 years experience in a retail management role with proven sales results.Energetic, goal-oriented, and able to lead by example.
Strong organizational and process-driven mindset.Excellent int...Show moreLast updated: 26 days ago
- Promoted
Store Manager - Promenade Mall
Footgear SACape Town, ZA Job title : Store Manager - Promenade Mall.Job Location : Western Cape, Cape Town.Computer literate preferably Outlook, Excel & Retail system understanding.
In depth knowledge of retail policies and...Show moreLast updated: 26 days ago
- Promoted
Production manager : Table Grapes
CA SupportBellville, South Africa PRODUCTION MANAGER (TABLE GRAPES).Our client is an internationally recognised grower, packer and exporter of citrus and grapes.
The various farms and packhouses are situated across the Western Cape....Show moreLast updated: 24 days ago
- Promoted
Store Manager - NARS V&A
The Prestige Cosmetics GroupCape Town, ZA Job title : Store Manager - NARS V&A.Job Location : Western Cape, Cape Town.The purpose of the role is to ensure the store's profitability through focusing on the business drivers : customer service...Show moreLast updated: 21 days ago
- Promoted
Store Manager
Isilumko Staffing (JHB)Cape Town, South Africa URGENTLY HIRING : Our Client in the Retail Industry is Urgently looking for a Store Manager!.Assistant Manager / Manager experience.
Valids Drivers license and own transport.Clothing retail experienc...Show moreLast updated: 30+ days ago
- Promoted
Store Manager (45hr) - The Fix - Canal Walk
The FixCape Town, Western Cape, South Africa The Store is in need of achievement-orientated Store Manager with excellent customer service and people management skills.
These positions require retail experience, a flair for visual merchandising...Show moreLast updated: 30+ days ago
- Promoted
Production Manager
SA MetalEpping, South Africa The Production Manager’s primary function is to manage employees and various operations within the.Production Division from and administrative and analytic processing capacity.RESPONSIBILITIES (NOT...Show moreLast updated: 30+ days ago
- Promoted
Store Manager (Gardens, Cape Town Branch)
Status StaffingCape Town, South Africa A recent professional profile photo is to accompany your application.EMPLOYMENT TYPE : Permanent.SECTOR : Retail.BASIC SALARY : ...Show moreLast updated: 21 days ago
- Promoted
Senior Floor Manager
Phoenix RecruitmentStellenbosch, South Africa Assist in all areas where needed.Checking that all duties have been completed by floor staff.Conduct staff performance evaluations.
Deal with customers, compliments and complaints, follow up etc.Imp...Show moreLast updated: 30+ days ago
- Promoted
Factory Manager
West Coast PersonnelStikland Industrial, South Africa Assist with Production planning.The applicant must be totally au-fait with the stated responsibilities above and have a minimum of 3 years experience in a similar role.
Preferably aged between 30 an...Show moreLast updated: 30+ days ago
- Promoted
Area Manager | Cape Town | Apparel Retail Brand
Recruit for AfricaCape Town, Western Cape, South Africa Apparel Retail Brand is seeking an experienced AREA MANAGER to join their team in Cape Town.The Area Manager will be responsible to strategically drive results to ensure that each store within the ...Show moreLast updated: 30+ days ago
- Promoted
Store Manager Mr Price Home Brackenfell Corner, Cape Town
Mr Price GroupCape Town, Western Cape, South Africa Job title : Store Manager Mr Price Home Brackenfell Corner, Cape Town.Job Location : Western Cape, Cape Town.Store Manager_Mr Price Home, Brackenfell, Cape Town : .
Price Home! Are you ready to take ...Show moreLast updated: 1 day ago
- Promoted
Store Manager Power Fashion Piketberg
Mr Price GroupCape Town, ZA Job title : Store Manager Power Fashion Piketberg.Job Location : Western Cape, Cape Town.A Store Manager will lead a team of passionate associates in maximizing store sales / turnover, ensuring the s...Show moreLast updated: 24 days ago
- Promoted
Sales Manager
First Degree RecruitmentCape Town, South Africa We have a fantastic opportunity for a dynamic Sales Manager to lead a busy Tyre & Fitment Centre in Eastern Cape.Oversee daily store operations and ensure smooth running of all departments.Manage a...Show moreLast updated: 18 days ago
- Promoted
Sales Operations Manager (Parow)
Swift Human ResourcesParrow, South Africa Position available for a Sales Operations Manager.Kindly apply if you meet the minimum requirements.Should you not hear back from us within 2 weeks consider your application as unsuccessful.Show moreLast updated: 30+ days ago