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Retail Store Manager (Automotive)

Retail Store Manager (Automotive)

Staff Solutions RecruitmentMaitland, South Africa
24 days ago
Job description

Key Performance Areas

Retail Store Operations

  • Contribute to strategic planning and oversee the daily operational execution of store activities.
  • Build and maintain relationships with current and prospective customers to better understand and meet service requirements.
  • Ensure merchandise availability and approve necessary supplier contracts.
  • Develop and implement pricing strategies and promotional initiatives in line with market trends.
  • Monitor advertising, displays, and sales performance to ensure profitability targets are met.
  • Implement and maintain store security and risk prevention measures.
  • Ensure the store complies with all relevant legislation and safety standards.
  • Analyze financial and operational reports to inform marketing and business strategy.
  • Schedule, assign, and follow up on staff tasks to ensure operational requirements are fulfilled.

Compliance

  • Operate within established controls and procedures to ensure compliance across all store activities.
  • Identify and monitor operational risks and maintain an updated risk register.
  • Report discrepancies or concerns to management promptly.
  • Enforce adherence to health, safety, and environmental policies and ensure team awareness.
  • Ensure the store meets all legal, safety, and ISO-related requirements.
  • Customer Service Management

  • Foster strong relationships with both internal and external customers to provide exceptional service.
  • Represent the store in stakeholder meetings and communicate effectively with all relevant parties.
  • Identify and resolve issues with professionalism and in alignment with company values.
  • Ensure all customer service standards and SLAs are consistently upheld.
  • Staff Supervision

  • Ensure all employees have signed performance agreements and understand their responsibilities.
  • Conduct regular performance appraisals and provide feedback.
  • Collaborate with HR to identify development needs and implement training plans.
  • Support a positive employee relations environment by addressing issues in a fair and timely manner.
  • Promote continuous learning and professional development among team members.
  • Cost and Financial Control

  • Participate in the annual budget planning process.
  • Promote effective and transparent use of financial and physical resources.
  • Monitor and control expenditures in line with the approved budget.
  • Proactively identify opportunities to reduce operational costs and improve efficiency.
  • Report any deviations from the budget to the relevant manager for corrective action.
  • Job Specifications

    Qualifications

    Minimum :

  • Diploma in Business Administration, Sales, or Marketing (NQF 6)
  • Advantageous :

  • Bachelors Degree in Business Administration, Sales, or Marketing (NQF 7)
  • Experience

    Minimum :

  • 5 years of experience in Retail Sales or Marketing, with at least 3 years at a supervisory level
  • Technical Competencies

    Proficiency in MS Office Suite and relevant industry-specific software

  • Sound knowledge of retail operations, compliance requirements, and sales principles
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    Retail Store Manager • Maitland, South Africa

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