Leasing Executive Isando

Desired Experience & Qualification

The Employer : Fleet Leasing / Fleet Management Solutions with the Head Office based in Isando.

EE : African Applicants only as per employers EE policy / requirements

Position : Executive Leasing Operations

Location : Gauteng East Rand

Basic salary plus benefits and full company car benefits

Job Purpose : To lead the leasing operations function within the company, setting the future business growth vision and ensuring all direct and indirect resources are in place optimally aligned and further enhanced to ensure that the overall business goals are achieved. Strategically grow the business and improve its competitive advantage by building appropriate, innovative and customer centric solutions for customers; while providing leadership to the teams on how to continuously improve processes and customer experience. Drive cost efficiencies through the value chain to maximise profitability.

Requirements

• Completed Matric or equivalent
• NQF Level 8 Qualification in Finance / Economics / Business Management / Entrepreneurial / Logistics
• NQF Level 9 Qualification in Business Management / Leadership or CA(SA) (Advantage)
• Legal requirements : Six Sigma (Black Belt) – (Advantage)
• 8-10 years’ Experience in Fleet Management or Financial Services
• 5+ years’ Experience in a Senior Management Position
• 5+ Years Experience in an Executive Position in a similar organization (Advantage)

Key Performance Area / Main Output

Develop and Implement Leasing Operation Strategy

Analyse the company’s strategy and business plan to determine the relevant deliverables for Leasing Operations

Develop the Leasing Operations strategy from the company’s strategy with an emphasis on :

Define the strategic objectives, measures, and targets for Leasing Operations according to the group strategy

Identify and secure the appropriate resources for the management of Leasing Operations :

Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations

Create and maintain a climate conducive to performance to ensure that the company delivers against objectives

Develop and implement a balanced scorecard for Leasing Operations to operationalise the strategy

Monitor and measure the performance consistently according to the metrics agreed upon in the SLAs.

Initiate pro-active and corrective actions as required within the allocated time frames

Compile reporting on Leasing Operations’ performance at the required intervals reflecting all relevant statistics and performance indicators

Provide feedback to the relevant role players as and when necessary

Manage Leasing Operations

Define the objectives for Leasing Operations in accordance with the divisional strategy

Determine the deliverables of Leasing Operations from the objectives

Identify and secure the appropriate resources for the management of Leasing Operations

Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations

Create and maintain a climate conducive to performance to ensure that the division delivers against objectives

Develop and implement performance indicators for each department in the Leasing Operations

Develop and implement SLA’s and OLA’s in collaboration with the relevant role players served by the Leasing Operations

Manage Human Resources

Analyse the business plan to determine the applicable deliverables and targets

Determine the human resource requirements, permanent and contractors, according to the expected deliverables

Secure the human resource requirements to ensure that deliverables will be met according to the expected targets

Compile performance plans, including personal development plans, for all relevant staff to ensure optimal performance

Track and monitor performance according to policies and procedures and performance planning documentation

Continuously provide feedback and coaching to ensure that the staff member / s performs at the optimum productivity level

Conduct performance reviews according to policies and procedures and take corrective actions where necessary

Appraise performance at the end of the performance period according to policies and procedures

Provide feedback to the relevant role players

Develop Business

Analyse the global market to determine trends, products and services provided by leasing operations

Conduct surveys to determine the needs and requirements of customers

Identify possible gaps in the current product and service portfolio

Develop new products / services in collaboration with the relevant role players to fill the gaps in products and services

Ensure the viability of new products / services through financial and business modelling

Manage the marketing of the new products / services to ensure market awareness

Integrate the new product / services into the Leasing Operations portfolio

Monitor the usage and viability of the new product / services

Represent AVIS

Receive a request for representation and analyse to determine the nature of the representation :

Conduct research to ensure that all relevant aspects are considered both Nationally and Internationally

Represent the organisation at the appropriate Fora and execute the appropriate actions :

Compile a report reflecting the outcomes of the representation

Set up a meeting with all relevant role players to discuss the outcomes and action required outputs

Compile action plans to ensure that compliance or objectives are met

Monitor the execution of appropriate actions according to the agreed-upon action plan

Compile an implementation report and distribute it to the relevant role players

Provide High Level Support / Advice

Receive and analyse a request to determine the nature and extent of the support / advice to be provided; or

The need for provision of support / advice is identified during the execution of outputs

Diagnose the problem to determine the appropriate action :

Provide / develop a solution; or

Escalate the problem to the relevant role players for a solution

Ensure that escalated problems are resolved within the allocated time frame

Monitor the implemented solution for a period in accordance with the impact on the system

Document the solution in accordance with policies and procedures in the standardised format where necessary

Provide feedback to the relevant role players

Manage Risk

Identify possible risks during execution of outputs; or

Consult the relevant role players with reference to the identified risk

Facilitate workshops, where necessary, to identify possible solutions / actions required to minimise the risk

Document the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risks

Compile information packs on the risk minimising and distribute to the relevant role players

Monitor operations to ensure that the actions minimised / eradicated risks

Manage Customer Service

Identify the elements of customer behaviour in terms of trends, needs and requirements

Set the appropriate standards and service levels

Manage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be provided

Analyse the customer information in terms of :

Compile the necessary reports and distribute to the relevant role players for future reference purposes

Recommend rectification / improvement actions in accordance with the analysed information

Provide feedback to the relevant role players

Manage Budget

Consult the Leasing Operations strategy to determine requirements in terms of revenue and expenditure

Compile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelines

Monitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictions

Ensure that only authorised overspending is approved according to procedures

Close the budget at the end of the financial year

Running Leasing Operations to achieve the Strategic Objectives and Targets

Retention of Customers after leases expire

Management of the leasing fleet to be able to sell at profitable levels

Decision Making

Operating Budget – RB 1,8

Revenue Budget – RB 2,2

Key Stakeholders

Internal Stakeholders : EXCO, MANCO, Finance Team, Board, General Managers, Leasing Sales Team

External Stakeholders : Customers, OEMs, Financial Institutions, Media – Business and Financial, Industry Bodies, Strategic Partners, Regulatory Bodies, Investment Community, Investor Community

Package & Remuneration

Market related

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