Job descriptionWelcome guests warmly and provide a professional first impressionHandle check-ins and check-outs efficientlyAnswer phone calls, emails, and in-person inquiries promptlyProvide accurate information about rooms, services, and hotel facilitiesMaintain the reservation system and update guest details as neededProcess payments and issue invoices or receiptsCoordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiencesManage guest complaints or concerns and resolve them professionallyKeep the front desk area organized and presentableMaintain confidentiality of guest information and follow hotel policies