Vet shop Receptionist

We’re looking for a friendly, organised and animal-loving Front Shop Assistant to be the face of our veterinary practice. This role is perfect for someone who enjoys working with people and pets, thrives in a busy environment, and pays close attention to detail. You'll be the first point of contact for our clients—whether they’re picking up pet food, booking appointments, or needing advice on products.

Key Responsibilities :

Greet and assist clients in a warm, professional manner

Handle retail sales of pet food, pet care products, and accessories

Maintain a clean, well-stocked and visually appealing front shop area

Process payments (cash / card), handle returns, and issue receipts

Provide basic product knowledge to help clients choose suitable items

Answer incoming phone calls and assist with queries or redirect as needed

Assist with booking appointments and managing the reception area when required

Monitor stock levels and assist with stocktakes and ordering

Support the clinical team with general admin and customer service tasks

Ensure the shop area meets hygiene and safety standards

Requirements :

Previous retail or front-desk experience (ideally in a veterinary or pet care environment)

Excellent communication and interpersonal skills

Good organisational and multitasking abilities

Comfortable with basic computer systems and point-of-sale software

Able to work in a fast-paced, customer-facing environment

Passionate about animals and client service

Reliable, punctual, and team-oriented

Bonus Points For :

Experience in a veterinary or pet-related retail setting

Knowledge of pet nutrition or parasite control products

Bilingual or multilingual skills

Why Join Us?

Be part of a compassionate, dedicated team that loves animals

Training and development opportunities

Staff discounts on selected products and services

A rewarding role where no two days are the same!