Apart Hotel Receptionist

Apart Hotel Receptionist

Be the face of hospitality and deliver WOW moments to every guest

Cape Town | Shift Work | Hospitality Industry

About Our Client

Our client operates a collection of modern apart hotels in Cape Town, offering stylish stays with a strong focus on service excellence. With an energetic and people-first culture, they are passionate about creating memorable guest experiences that go far beyond the ordinary. Youll be part of a team that thrives on collaboration and values individuals who genuinely care about hospitality.

The Role : Apart Hotel Receptionist

As a Receptionist, youll be at the heart of the guest experience, ensuring every visitor feels welcome, supported, and delighted throughout their stay. From check-in to departure, youll provide professional, friendly service, coordinate with multiple teams, and help deliver seamless and memorable guest interactions. This role is perfect for someone who enjoys people, thrives in dynamic environments, and takes pride in making others feel at home.

Key Responsibilities

Deliver outstanding guest experiences and ensure high satisfaction at all times

Welcome guests on arrival and provide smooth, efficient check-ins and check-outs

Act as the first point of contact for all guest and client enquiries

Answer emails, messages, and phone calls promptly and professionally

Create and manage bookings, including handling payments accurately

Coordinate concierges and assist with guest requests or unique experiences

Liaise with internal teams including Guest Experience, Property Managers, and Operations

Collaborate with your team daily to solve guest or operational challenges

About You

1 - 2 years of experience in hospitality, reception, or customer-facing roles (advantageous but not essential if you bring the right attitude)

Based in Cape Town and available for shift work, including evenings and weekends

Empathetic with strong emotional intelligence and a guest-first mindset

Excellent verbal and written communication skills

Highly observant and attentive to guest needs and non-verbal cues

Tech-savvy, organized, and detail-oriented

Calm under pressure, solutions-driven, and proactive in all situations

A genuine passion for hospitality and creating memorable guest experiences

A strong team player who contributes to a positive, service-driven culture