Pre-Production Manager

At IDEMIA, we aim to offer our employees a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions, or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role manages the Profile Design professional service activity regarding the card personalization solution projects using IDEMIA's Personalization Systems and other local systems. This role analyzes the technical requirements, estimates the workload, plans and schedules the development, develops and configures the product, and tests the product.

Key Missions

• Owns responsibility for the customer products' technical setup and configuration (new products or change requests).
• Owns the review and feasibility analysis for new project specifications, offers professional suggestions conforming to industrial standards and mass production capabilities.
• Interfaces with different stakeholders during the Profile Design process, from customer request to validation (product design tests, system integration tests, user acceptance tests) and customer approval.
• Owns the responsibility of full product consistency, including ensuring the compatibility of all the offer services (Profile Design, Chip Personalization, Data Preparation, Artwork, Card Fulfillment, on-card graphical personalization, and Packaging offer, etc.).
• Ensures that the product configuration aligns with customer requirements, production environment criteria (machines, production tools), and scheme requirements.
• Owns the responsibility that all internal development processes and guidelines are followed to meet expected quality standards.
• Ensures that project and product design meet service-level agreements and customer expectations.
• Ensures development respects quality requirements and compliance criteria (both schemes and IDEMIA).
• Provides support to Engineering, Management, and Quality teams through participation in Continuous Process Improvement activities, project schedule reviews, and customer requirements definitions.
• Troubleshoots technical issues during product design or mass production, reports and follows up, and contributes to resolution until fixed.
• Contributes to training and onboarding of new team members, including technical trainings on tools, technology, development best practices, and delivery processes.
• Manages experienced professionals exercising independence in assignments across multiple teams.
• Implements policies and strategies for short-term results (1 year or less).
• Addresses complex problems.
• Influences others outside own job area regarding policies, practices, and procedures.

Profile & Other Information

Seize all opportunities in our fast-paced environment. Expect the unexpected.

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