General Manager : Call Centre - Midrand MMH251015-1

MetropolitanMidrand, Gauteng, South Africa

10 days ago

Job description

General Manager : Call Centre - Midrand

Role Purpose : Develop and drive profitable sales through effective plans, targets and growth in support of the business sales strategic objectives and maintain compliance with regulatory requirements.

Requirements

8 - 10 years’ experience in a senior sales management role
5 - 8 years’ management experience
Experience in rendering of financial services
FAIS Representative Regulatory Exam Level 5
FAIS Key individual Regulatory Exam Level 1
FSCA recognised qualification
Degree in Commerce / Marketing / Business Management and or equivalent relevant qualification

Duties and Responsibilities

Implement and manage the sales strategy for the Province that are aligned to the overall business strategy and the principles of client centricity.

Develop, implement and manage a risk management strategy for the relevant Province that effectively manage and mitigate risks.

Research and build competitor and market intelligence for the Province in order to proactively enhance sales strategy and tactics.

Drive the reduction of wastage in the Province through e.g. the prevention of fraud, management and prevention of surrenders, early duration claims, management and prevention thereof.

Drive legislative and internal compliance within the Province and ensure adherence to high ethical standards.

Ensure efficient client service and administration processes are developed, implemented, maintained and managed within the geographic area.

Manage and monitor activities of Regional Managers through market allocation to ensure that each Regional Manager has adequate and appropriate market access opportunities.

Drive the implementation of sales plans or strategies, in collaboration with the Regional Managers, to increase new sales opportunities and penetration levels.

Monitor and track Province performance to ensure that business meet agreed productivity, production and quality targets.

Analyse the profitability within the Province and oversee the formulation and implementation of plans for improvement with the relevant stakeholders.

Set targets and take accountability for the overall achievement of performance objectives in the business area by driving sales performance.

Communicate processes, control requirements, risk management frameworks and regulatory requirements that impact the sales processes.

Seniority Level

Director

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Insurance

Location and Salary

Midrand, Gauteng, South Africa

Salary : ZAR35,000.00 - ZAR40,000.00

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Call Centre Manager • Midrand, Gauteng, South Africa

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