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Account manager Jobs in South Africa
Account Manager
TeleperformanceSouth Africa- Promoted
Account Manager
Clover S.A. Proprietary LimitedZAKey Account Manager
KonnektSouth Africa- Promoted
Account Manager - Umlazi
The Coca-Cola CompanyZAKey Account Manager
Tn SwitzerlandSouth AfricaSenior Account Manager
University Of Fort HareSouth AfricaAccount Manager
Safeguard GlobalSouth AfricaAccount Manager
Findojobs South AfricaSouth AfricaRentals Account Manager
Hr XchangeSouth AfricaAccount Manager
FullFindZASEO Account Manager
WLDMSouth Africa- Promoted
Account Manager (Sales)
TrialfactsSouth AfricaAccount Manager Bloemfontein
ExperianSouth AfricaAccount Manager
Petterson & Pandaram AttorneysSouth AfricaAccount Manager Bloemfontein
3C Deutschland GmbhSouth AfricaAccount Manager
Vector Logistics LimitedSouth AfricaAccount Manager
CodekeeperZAAccount Manager
Cape Herb & SpiceSouth AfricaAccount Manager
Amicorp GroupSouth AfricaAccount Manager
Danielle Ward RecruitmentSouth AfricaAccount Manager
TeleperformanceSouth AfricaJob Overview : As Account Manager you will report into the Senior Vice President of Client Services and you will be responsible for the direct relationship with our Clients, working closely with the relevant Teleperformance operational leads and other Teleperformance internal stakeholders.We need a highly organised and self-motivated individual who can innovate, motivate and most of all inspire, to help our client and our client's customers achieve the very best service that they have come to expect and require from Teleperformance.You will be accountable for all the commercial / financial tracking associated with the assigned account(s) based across the UK and South Africa and it will be your responsibility to ensure that you are balancing both the client's requirements and those of Teleperformance.
Commercial acumen will be key as you will execute a client contact strategy in order to deliver accurate and timely reporting with appropriate analysis and recommendations.Skills / Personal AttributesExcellent professional interpersonal skills – written and verbalExtremely strong organisational skillsThe skill to understand and communicate client requirements with a clear, positive and customer-focused messageSolid understanding of how Account Management can influence achievement of business objectivesCommitted, enthusiastic, positive, resourceful and resilientA strong client-centric focus - the ability to build rapport and trust with clients and colleagues is criticalAbility to influence a client's thinking and to negotiate win-win for all partiesHigh level of numeracy and literacyPrevious experience working with BPO clients at a senior level.
USA clients would be advantageousUnderstanding of how to work proactively and positively in partnership with both delivery and client prioritiesThe Selection Criteria (Essential)Demonstrable background / current experience in Client Services from either an account management, operation manager, sales, project management or wider outsourcing perspectiveEvidence that you have previously managed a client in this capacity, understanding their expectations, and delivered change in order to improve performanceAn understanding of the metrics used and the pricing structure in operation within the contact centre environmentAbility to demonstrate how you have added value to the client's business / service provision (client centricity)Experience of financial forecasting and invoicingExcellent time management skills are critical along with the skill of identifying potential opportunities or issuesEnergy, enthusiasm, and a positive outlook on life in generalProven ability to plan, coordinate and communicate activities across departments on a daily basis and the flexibility to adapt to and manage, changing and unexpected situationsExtensive understanding of the contact centre operations and how to utilise this to deliver client expectationsThe Selection Criteria (Desirable)Experience of contract management including negotiation of commercials and contractual Agreements
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