The Head of Sales primary job purpose is to develop and manage the sales & service business in South Africa, Africa & Globally.
Key Performance Area
(KPA)
Duties and Responsibilities / Tasks
1.Business
- Defines, articulates and implements the organization's strategy for selling products or services
- Develops forecasts and strategies to achieve sales at price levels to ensure profitability
- Own all plans and strategies for developing business and achieving the company's sales goals
- Actively looks at available tenders and ensure that these are executed timeously
- Conduct market surveys, report and update management regarding regional market development.
- Establish sales force objectives and quotas; prepare sales plans and budgets; establish the size and organization of the sales force
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Initiates and coordinates development of action plans to penetrate new markets
- Assists in the development and implementation of marketing plans as needed
- Estimate demand and prepare sales forecasts
- New business development including signing new clients
- Prospecting, qualifying and to evaluate potential clients
- Assists in the development of the sales plan. Prepares forecasts and KPI reporting for the sales leaders, CRO, and upper management, for use in organizational planning, financial forecasting, budget setting and strategic planning
- Work collaboratively across teams - including Engineering, Product and Marketing
- Establish and foster partnerships and relationships with key customers both externally and internally
2.Sales
Manage the sales team & support staffEnsure that sales targets are metEnsure that the sales margins in line with agreed upon marginsDetermine price schedules and discount ratesAnalyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customersSigning new business and follow-up on sales leadsReview operational records and reports to project sales and determine profitabilityMaintains accurate records of all pricings, sales and activity reportsConfer with potential customers regarding spare part needs and advise customers on types and amount in cooperation with TechnicalAdvise clients on company's policies and sales procedures to ensure functional effectiveness of businessEstablish the customer requirements3. Suppliers & Procurement
Planning of order intake for specific market segmentControls expenses to meet budget guidelinesAnalyze market or delivery systemsMonitor customer preferences to determine focus of sales effortsDirect and coordinate activities of departmental staffEvaluate product quality for sales activitiesMonitor consumer or marketing trends4. Stock & Warehousing
Coordinating stock control operations with warehouse staff, as well as the sales and finance departmentsAnalyzing supply chain data to ensure the uninterrupted availability of stockForecasting supply and demand to prevent overstocking and running out of stockEvaluating vendor & suppliers offers and negotiating profitable purchase prices.Oversee stock storage processes, including tagging, boxing and labelling.Performing regular inventory audits and keeping stock purchasing within agreed upon budgetEnsure that all shipment records, purchases are reported daily5. Import & Export
Design and implement import strategiesNegotiate with vendors & suppliersAnalyze market trends & identify new sources of supplyDevelop effective relationshipsManage import & export logisticsEnsure compliance with local & foreign trade laws & compliance6. Customer Relationships
Set up service agreements and / or contracts with customersEnsure that customer enquiries, orders and complaints are responded to in a prompt and satisfactory mannerMaintains contact with all clients in the market area to ensure high levels of client satisfactionPresent the company in a professional manner, to negotiate on its behalf7. Administration
Management of the sales team as well as new clientsCo - ordinates subordinates leave periodsEnsure that proper filing systems and records are maintainedThe incumbent also assists to solve problems that affect the departments service, efficiency, and productivityNetwork management and administration8. Management and Leadership
Manage the activities of subordinatesSet meaningful goals and objectives and agreeing levels of performance of subordinates and review progress at regular intervalsImplementation of reporting structures for staff (visit schedules, call reports, monthly sales reportsMotivate staff to respond to pressure of workAnalyze subordinate training needs and methods to meet such needs and make recommendations to the Manager skills & developmentAdheres to all company policies, procedures and business ethic codes and ensures that they are communicated and implemented within the teamAs the manager of the section he / she directs the team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values9.Ad hoc duties
Ensure that all activities are in accordance with corporate regulation and policies, code of conduct and applicable lawEnsure that health & safety requirements are met and adhered to