Claims Manager

MVIA is seeking an experienced, driven, and solutions-oriented Claims Manager to lead and oversee the full spectrum of our claims operations within the short-term insurance space. This is a key management role that will suit someone with a strategic mindset, strong operational expertise, and a passion for delivering exceptional service and results.

You will be responsible for the effective management of a claims team of 20 to 30 professionals and for ensuring that all claims are processed accurately, efficiently, and in line with company policies, industry regulations, and client expectations.

Key Responsibilities

• Oversee the end-to-end daily claims function, including administration, assessment, validation, and payment processes
• Lead, manage, and develop a high-performing team across various claims disciplines
• Ensure optimal use and continuous improvement of claims processing systems
• Manage and enforce both internal and external Service Level Agreements (SLAs)
• Define and monitor Key Performance Indicators (KPIs) for the department
• Coordinate with and manage external assessors and service providers
• Produce and deliver accurate and insightful daily, weekly, and monthly claims reports
• Develop and implement new Standard Operating Procedures (SOPs) while refining existing ones to improve efficiency and service delivery
• Support the resolution of complex and escalated claims queries
• Identify, assess, and mitigate potential risks affecting clients or the business
• Collaborate with other departments and senior stakeholders to align claims operations with broader business goals and deliver a seamless client experience

#J-18808-Ljbffr