Director of Housekeeping

We are seeking a highly experienced Executive Housekeeper with a strong background in large-scale hotels, ideally 4 and 5-star , to join our Rooms Division leadership team as Director of Housekeeping. You will take full ownership of housekeeping operations for 349 rooms, ensuring that every guest room, public area, and back-of-house space exceeds expectations and delivers an exceptional 5-star plus experience.

In this pivotal role, you will lead, inspire, and develop a team of approximately 85 while overseeing operational excellence, financial performance, asset management, and guest satisfaction. You will collaborate closely with the Rooms Division leadership to maintain seamless, luxury-standard experiences throughout the hotel. The President Hotel is on an exciting journey to be recognised as a true luxury destination , and this role is central to achieving that vision.

Experience & Requirements

Minimum 5 years' senior leadership experience in housekeeping within a luxury hotel (300+ rooms)

Proven track record in strategic planning, budget management, and operational excellence

Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.)

Strong data analysis and reporting skills (Excel proficiency essential)

Degree or diploma in hospitality management (preferred)

Strategic leadership, financial acumen, operational excellence, guest-centric mindset, team development, and asset / inventory management

Duties & Responsibilities

Develop and execute a housekeeping strategy aligned with the hotel's luxury vision

Collaborate with Rooms Division leadership to deliver seamless guest experiences

Champion innovation and continuous improvement across the department

Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces

Conduct inspections, address guest feedback, and implement corrective actions

Manage laundry operations and linen cycles to ensure quality and cost control

Prepare and manage the housekeeping budget, including payroll, laundry, supplies, and capital expenditure

Monitor expenses, track variances, and optimise operational efficiencies

Take full P&L responsibility, managing cost per occupied room (CPOR)

Maintain and safeguard departmental assets and equipment

Set and monitor PAR levels, ensuring efficient stock management

Oversee preventative maintenance and asset lifecycle planning

Lead, coach, and inspire a team of 85 managers, supervisors, and attendants

Drive performance management, training, and succession planning

Build a culture of pride, accountability, and service excellence

Deliver accurate financial and operational reporting

Ensure compliance with labour laws, safety standards, and hotel policies

Participate in audits and uphold best-practice housekeeping standards

Applicants must hold a valid South African ID, and only candidates with large-scale luxury hotel housekeeping experience will be shortlisted