We are seeking an experienced Housekeeping Supervisor to lead and support the housekeeping team, ensuring consistently high standards of cleanliness, comfort, and guest satisfaction. The successful candidate will play a key role in maintaining the hotels luxury standards and contributing to an exceptional guest experience.
Critical Criteria (Requirements)
- Minimum 23 years experience in a supervisory role within a hotel housekeeping environment
- Experience in a 4â
or higher hotel is preferred
- Minimum Grade 12 or equivalent; formal training in hospitality or housekeeping management advantageous
- Strong leadership, team management, and organizational skills
- Attention to detail, time management, and professional attitude
- South African citizen with a valid ID
Key Competencies
Team Leadership & Supervision Supervise, train, and motivate housekeeping staff, allocate daily tasks, and monitor completionQuality & Standards Ensure guest rooms, public areas, and back-of-house spaces are maintained to hotel standards through inspections and coachingGuest Service & Experience Respond promptly to guest requests, complaints, or special requirements while ensuring exceptional serviceInventory & Stock Control Monitor and manage cleaning supplies, linen, and guest amenities to minimize loss or wasteHealth, Safety & Compliance Enforce hygiene, safety, and health protocols and provide training on safe cleaning practicesReporting & Administration Maintain records of staff attendance, room inspections, and inventory usage; assist with operational planning and recruitmentDuties & Responsibilities
Supervise and support housekeeping staff, including Room Attendants and support personnelAllocate daily tasks and monitor completion to maintain efficiency and high standardsConduct regular performance feedback and coaching sessions for staffPerform quality inspections of guest rooms, public areas, and back-of-house spacesEnsure consistency in cleanliness, presentation, hygiene, and guest amenitiesRespond promptly to guest requests, complaints, or special requirementsMonitor and manage cleaning supplies, linen, and guest amenitiesEnforce hygiene, safety, and health protocols across the departmentConduct training and toolbox talks on safe cleaning practices and proper use of chemicalsMaintain records of staff attendance, room inspections, and inventory usageAssist management with housekeeping reports, operational planning, and recruitmentUphold the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and IntegrityImportant Application Notes
Must hold a valid South African IDOnly candidates with relevant housekeeping supervisory experience will be shortlistedEnsure your CV is 100% updatedAll applicants will attend a virtual introduction interviewRecruitment aligns with the companys Employment Equity PlanAbout the Hotel
The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose : to create and inspire memorable experiences.
Our vision : to become Cape Towns most loved hotel.
Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets oppor tunity.