Head of Housekeeping

Head of Housekeeping

Lead, motivate, and elevate hospitality standards across premium short-term rentals

Cape Town | R30,000.00 Basic + Incentives | 08 : 00am - 17 : 00pm

About Our Client

Our client manages a growing portfolio of high-end short-term rental properties in Cape Town, setting the benchmark for comfort, quality, and memorable guest experiences. Their focus is on delivering a seamless stay through exceptional service and immaculate presentation. With a strong emphasis on professionalism, innovation, and teamwork, they provide an environment where leaders can drive change, inspire teams, and make a lasting impact on hospitality excellence.

The Role : Head of Housekeeping

The Head of Housekeeping will take full ownership of housekeeping operations across all properties, ensuring every space is guest-ready at all times. You will lead, train, and manage a large team, uphold strict quality standards, and collaborate closely with other departments to resolve issues and maintain operational efficiency. This role is key to enhancing the guest experience through leadership, consistency, and innovation.

Key Responsibilities

Manage and lead a large housekeeping team, including recruitment, training, scheduling, and performance management

Conduct regular quality checks to ensure all properties meet or exceed cleanliness and presentation standards

Address and resolve guest complaints or property concerns efficiently

Enforce company policies on attendance, performance, and conduct

Support Supervisors with performance evaluations and coaching for team growth

Create a positive, accountable, and high-morale work environment

Ensure all properties remain fully stocked, clean, and guest-ready at all times

About You

5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)

Based in Cape Town

Proven leadership skills with the ability to inspire and motivate large teams

Highly detail-oriented and exceptionally organised

Creative thinker with a proactive approach to problem-solving

Strong communication and interpersonal skills

Comfortable using mobile apps and digital tools for field operations

Thrives in a fast-paced, high-pressure environment while maintaining quality standards