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Director of Housekeeping (PH013)

The President HotelCape Town, ZA

21 days ago

Job description

Job title : Director of Housekeeping (PH013)

Job Location : Western Cape, Cape Town

Deadline : September 30, 2025

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We are seeking a Director of Housekeeping to join our Rooms Division leadership team. You’ll take full ownership of the housekeeping operations, leading a team of 85 in ensuring that every guest room, public area, and back-of-house space exceeds expectations - delivering an exceptional 5-star plus experience.
If you live and breathe our values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - we want you on our journey.

Key Responsibilities

Strategic & Departmental Leadership

Develop and execute a housekeeping strategy aligned with the hotel’s luxury vision.

Collaborate with Rooms Division leadership to deliver seamless guest experiences.

Champion innovation and continuous improvement.

Operations & Quality Management

Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces.

Conduct inspections, address guest feedback, and drive corrective actions.

Manage laundry operations and linen cycles for quality and cost control.

Financial & Resource Leadership

Prepare and manage the housekeeping budget (payroll, laundry, supplies, capital).

Monitor expenses, track variances, and optimise efficiencies.

Take full P&L responsibility, managing cost per occupied room (CPOR) .

Asset & Inventory Management

Maintain and safeguard departmental assets and equipment.

Set and monitor PAR levels, ensuring efficient stock management.

Oversee preventative maintenance and asset lifecycle planning.

Leadership & People Development

Lead, coach, and inspire a team of 85 (managers, supervisors, attendants).

Drive performance management, training, and succession planning.

Build a culture of pride, accountability, and service excellence.

Compliance & Reporting

Deliver accurate financial and operational reporting.

Ensure compliance with labour laws, safety standards, and hotel policies.

Participate in audits and uphold best-practice housekeeping standards.

Requirements

Minimum 5 years’ senior leadership experience in housekeeping within a luxury hotel (300+ rooms).

Proven track record in budget management, strategic planning, and operations.

Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.).

Strong data analysis and reporting skills (Excel proficiency essential).

Degree or diploma in hospitality management (preferred).

Key Competencies

Strategic Leadership & Planning

Financial Acumen (Budgeting, P&L, CPOR)

Operational Excellence & Quality Assurance

Guest-Centric Service Mindset

Leadership & Team Development

Inventory, Linen & Asset Management

Communication & Collaboration

Closing date

20 Sep 2025

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Director Of Housekeeping • Cape Town, ZA

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