JOB TITLE : Operation Support Resource
TERM : 12 Months
LOCATION : Johannesburg
RELEVANT EXPERIENCE : 7+ years experience
MANDATORY REQUIREMENTS
- : Understanding of fraud prevention tools; Knowledge of payment systems
PURPOSE OF JOB
To provide backend or customer-facing operation support within a financial institution
TASKS
Core Responsibilities and Accountabilities
Assessment and reviewing of reconciliation and settlement processes.Design - New process of reconciliation including reconciliation repository and traceable auditDevelopment - Implementation and execution of reconciliation process and product.Reconciliation Go-LiveDaily run of reconciliation process for the BankReviewing these processes periodically (e.g., every quarter)Updating process and training material :a) Training of new Client reconciliation team members
b) Preparing and delivering handover and documentation to the Client team(s)
Knowledge and Experience
Knowledge of payment systemsFamiliarity with operations management systemsUnderstanding of fraud prevention tools.Strong analytical skills for dispute resolutionCustomer service experienceAttention to details for compliance and data accuracy#J-18808-Ljbffr