Specialist : Customer Insights
VodacomDurban, KwaZulu-Natal, South Africa28 days ago
Job descriptionDeep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level. Feedback and recommend demand strategies based on product pricing and channel dynamics. Support branded and unbranded channels with insights and recommendations on product and channel performance. Regional SPOC for CVM, products and services, insights and big data teams based in Head Office. Continuous monitoring of competitor products and services. Presentation of analysis and recommendations to various stakeholders. Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties. Work with Channel Managers and Branded / Unbranded Specialists in implementing CXX strategy and executing in-store elements. Provide ongoing feedback to COPS for continuous improvements on CXX journey. Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base. Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives. Matric / Grade 12, and 3 year commercial / Data Analytics / marketing / sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with 3-5 years relevant experience (essential) Valid Driver’s licence (essential) Knowledge of products (advantageous) Product pricing analysis Planning and organising Performance analysis and reporting Big data analytics Ability to work with complex information and data. Ability to build strong relationships and credibility with multiple stakeholders. Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
When it comes to putting people first, we\'re number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025.
Role Purpose / Business Unit
- To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
- To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.
Your Responsibilities Will Include
The Ideal Candidate For This Role Will Have
Core Competencies, Knowledge, And Experience
We Make An Impact By Offering
Closing date for Applications : 14 October 2025
The base location for this role is Umhlanga
The company\'s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
#J-18808-Ljbffr
Create a job alert for this search
Customer Specialist • Durban, KwaZulu-Natal, South Africa
Related jobs
%20LTD.)
- Promoted
Advice Enablement Specialist
FNB South AfricaDurban, ZA Job title : Advice Enablement Specialist.Job Location : KwaZulu-Natal, Durban.To provide expertise, advice and support the financial advisory philosophy and framework across the end-to-end product ...Show moreLast updated: 30+ days ago
- Promoted
Advice Enablement Specialist
FirstRand Namibia LimitedDurban, KwaZulu-Natal, South Africa Advice Enablement Specialist page is loaded## Advice Enablement Specialistlocations : Durbantime type : Full timeposted on : Posted Todaytime left to apply : End Date : October 29, 2025 (6 days ...Show moreLast updated: 30+ days ago
- Promoted
Senior Inbound Consultant
Tower GroupWestville, South Africa Our client, a leader in the travel and Tourism industry is URGENTLY seeking an experienced Senior Inbound Consultant to join their team based in Durban.
DMC or tour operating environment.Comprehensi...Show moreLast updated: 30+ days ago
- Promoted
Business Development and CRM Specialist
Rewardsco (PTY) LTD.Durban, KwaZulu-Natal, South Africa Do you have a passion for data-driven strategy, campaign execution, and international business development? We’re looking for a.
As a Campaign Specialist you will play a vital role in supporting bus...Show moreLast updated: 30+ days ago
- Promoted
SA Customer Success Specialist - Outbound Calls
Sporty GroupDurban, KwaZulu-Natal, South Africa Sporty Group partnered with some of the world’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao.
We’re on the lookout for Champions to be a part of the "Top Ranked Faste...Show moreLast updated: 28 days ago
- Promoted
Specialist Midrand
iSanqaMpumalanga, KwaZulu-Natal, South Africa Our client requires the services of an.Operations Engineer (Senior) – Midrand / Menlyn / Rosslyn / Home Office rotation.Amazing brand with innovative technology.
Excellent teams in Global team collaborati...Show moreLast updated: 30+ days ago
- Promoted
FA&A Specialist
Network Recruitment - Finance CorporateDurban, KwaZulu-Natal, South Africa This amazing opportunity will aid you in utilizing all your technical analytics with a management accounting angle - do not miss out on this!.
My client has been around for over 150 years, with a pr...Show moreLast updated: 30+ days ago
- Promoted
Pricing Specialist
Hire ResolveDurban, KwaZulu-Natal, South Africa Hire Resolve is seeking a talented Pricing Specialist to join a well-established company based in Durban.As a Pricing Specialist, you will play a crucial role in developing pricing strategies to op...Show moreLast updated: 30+ days ago
- Promoted
Call Center Risk Specialist
Business Capital GroupDurban, South Africa The Risk Specialist will execute, monitor and analyze predefined campaign strategies aligned to the.They will formulate and implement the Agency operational strategy to achieve.TCR strategy, meet a...Show moreLast updated: 30+ days ago
- Promoted
Power Platform Specialist
Hire ResolveDurban, KwaZulu-Natal, South Africa An established company is seeking the expertise of a.The ideal candidate will have strong experience in Microsoft Power Platform, including Power Apps, Power BI, and Power Automate, and possess exc...Show moreLast updated: 30+ days ago
- Promoted
ICX Customer Experience Consultant
MaerskDurban, KwaZulu-Natal, South Africa Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to j...Show moreLast updated: 30+ days ago
- Promoted
Business Development and CRM Specialist
RewardscoDurban, KwaZulu-Natal, South Africa Are you passionate about data-driven strategy, campaign execution, and international business development? We're looking for a.
As a Campaign Specialist you will play a vital role in supporting busi...Show moreLast updated: 30+ days ago
- Promoted
Learning and Development Specialist (InternationalBPO)
The UnlimiteduMhlanga, KwaZulu-Natal, South Africa We’re on the hunt for a Learning & Development Specialist!.Are you a learning strategist who can turn training into performance? We’re looking for someone to build and deliver high-impact onboardin...Show moreLast updated: 30+ days ago
- Promoted
Communications Specialist
Hire ResolveDurban, KwaZulu-Natal, South Africa Job Title : Communications Specialist.Our client is looking for a highly-skilled Communications Specialist to join our team.
The Communications Specialist will be responsible for creating and impleme...Show moreLast updated: 30+ days ago
- Promoted
Transmission Assurance Specialist
Optimal Growth TechnologiesUmhlanga Rocks, KwaZulu-Natal, South Africa About the job Transmission Assurance Specialist.Role title : Transmission Assurance Specialist.To provide Transmission Service Assurance support for transport network architecture from core to acces...Show moreLast updated: 30+ days ago
- Promoted
Learning and Development Specialist (International BPO)
The UnlimiteduMhlanga, KwaZulu-Natal, South Africa We’re on the hunt for a Learning & Development Specialist!.Are you a learning strategist who can turn training into performance? We’re looking for someone to build and deliver high-impact onboardin...Show moreLast updated: 30+ days ago
- Promoted
Communications Specialist
KellyUmhlanga Rocks, KwaZulu-Natal, South Africa Are you a skilled communicator with a passion for communications? Do you thrive in dynamic environments where you can flex your writing prowess and engage diverse audiences? Look no further! A Lead...Show moreLast updated: 30+ days ago
- Promoted
Senior Inbound Consultant
Phoenix RecruitmentDurban, South Africa Handle inbound travel enquiries from international wholesale agents and operators.Prepare accurate and creative tailor-made quotations and itineraries using Tourplan.
Negotiate rates and secure serv...Show moreLast updated: 30+ days ago